Tess Melton
Creedmoor,NC
Summary
Care Coordinator managing patient transitions across ED, inpatient, and post-discharge settings. Coordinates medication reconciliation, discharge planning, and follow-up outreach to support continuity of care and reduce readmission risk. Connects patients to home health, behavioral health, DME, transportation, and social support services while documenting care activities in the EHR and maintaining HIPAA compliance.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Heritage Urgent Care and primary care
05.2025 - Current
- Coordinate patient transitions weekly across ED and inpatient units.
- Lead discharge planning and post-discharge outreach to reduce readmission risk.
- Complete medication reconciliation and clinical medication reviews during care transitions.
- Coordinate [number] patient transitions weekly across ED and inpatient units.
- Documented care coordination activities in EHR, ensuring HIPAA compliance while connecting patients to home health, behavioral health, DME, transportation, and social support resources to facilitate comprehensive care.
CNA
Transitional Health Services of Kannapolis
01.2024 - 05.2025
- Supported residents per shift with bathing, dressing, feeding, and toileting in long-term care.
- Supported [number] residents per shift with bathing, dressing, feeding, and toileting in long-term care.
- Assisted with safe transfers, repositioning, and range-of-motion care to reduce falls, pressure injuries, and mobility decline.
- Documented resident condition changes and behaviors for nurses and providers to ensure timely and informed care decisions.
- Built trusting resident relationships through patient-centered communication and consistent support.
- Established trusting relationships with residents through patient-centered communication and consistent support, fostering emotional well-being.
CNA
Franklin Oaks Nursing And Rehabilitation Center
06.2023 - 01.2024
- Facilitated safe transfers, repositioning, and mobility support to minimize fall and pressure injury risk.
- Monitored and recorded vital signs and behavior changes, then reported concerns promptly to nurses and care teams.
- Supported residents with dementia, chronic illness, and limited mobility through patient, attentive bedside care.
- Coordinated updates with families and healthcare teams while reinforcing care plans and providing medication reminders.
- Delivered consistent, respectful daily support in long-term care setting throughout full shift.
Travel CNA
Rapid Staffing nursing services
05.2023 - 01.2024
- Assisted residents with ADLs, mobility, transfers, feeding, and personal care, ensuring dignity and comfort.
- Monitored condition changes and documented updates, escalating concerns promptly to nursing staff to ensure timely intervention.
- Adapted quickly to new care teams and facility routines while maintaining consistent performance standards.
- Supported residents with dementia and chronic illness through calm, attentive bedside communication, fostering a comforting environment.
- Reinforced care plans during short-term assignments and followed facility routines to support continuity of care.
Referral Coordinator/nurse visits
Bullcity family medicine
01.2021 - 04.2023
- Processed patient referrals by verifying insurance, provider availability, and necessary medical documentation to ensure timely patient access to care.
- Facilitated communication among physicians, nurses, external providers, and families to ensure smooth and timely transitions of care.
- Reinforced care plans during nurse visits and relayed patient needs to clinical teams.
- Updated EHR referral status, follow-up needs, and confidentiality records to support compliant care coordination.
- Assisted nurses during visits with flu shots and B-12 shots.
Education
License - Aesthetician
Elevate
Durham, Nc01.2023
License - Cna
Vance Granville
Creedmoor, NC10.2022
Fall Lake Academy -
Fall Lake Academy
Creedmoor, NC05.2021
Bachelor of Business Management - undefined
Penn Foster College
2027
Skills
- Records management
- Medication reminder support
- Patient mobility support
- Dementia care support
- Referral management & scheduling
- Care plan reinforcement
- Communication with families & healthcare teams
- Discharge follow-up coordination
- EHR documentation
- Documentation
- Documentation proficiency
- Scheduling
- Claims processing
- Database coordination
- Data entry
- Flexible and adaptable
Timeline
Care Coordinator
Heritage Urgent Care and primary care
05.2025 - Current
CNA
Transitional Health Services of Kannapolis
01.2024 - 05.2025
CNA
Franklin Oaks Nursing And Rehabilitation Center
06.2023 - 01.2024
Travel CNA
Rapid Staffing nursing services
05.2023 - 01.2024
Referral Coordinator/nurse visits
Bullcity family medicine
01.2021 - 04.2023
Fall Lake Academy -
Fall Lake Academy
License - Cna
Vance Granville
License - Aesthetician
Elevate
Bachelor of Business Management - undefined
Penn Foster College