Tess M Tolbert
El Paso,TX
Summary
Organized and dedicated Administrative Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Administrative specialist
Southeastern Freightlines
El Paso, TX
05.2012 - Current
- Southeastern freightlines
- Manages client expectations through understanding the issue, providing a timeline for getting back to the client if not resolved immediately, resolving the issue, and if unable to resolve, forwarding to the appropriate resource
- Excellent oral and written communication skills with the ability to interact with all levels of personnel using tact, discretion, and confidentiality
- Maintained data entry inputs to determine organization efficiencies and inefficiencies
- Assisted manager by leading new hire Onboarding Process, including assisting HR department with any questions regarding new hire
- Lead the training process of new hires, including, but not limited to, company culture, policies, procedures, and the Management Trainee Program
- Generate, verify and/or process employment documents related to employee hiring
- Opportunity to assist in various special projects as requested by management
- Cultivated company culture to new and current employees through the employee recognition process
- Assisted leadership and management with Quality Improvement processes and reports
- Provided remote administrative support to the regional vice president.
- Created and updated records and files to maintain document compliance.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Handled incoming and outgoing mail.
- Prepared project documents, reports and brochures.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Cashier/Store Associate
Walgreens
El Paso, TX
11.2003 - 05.2012
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
Education
BBA - General Business Studies
New Mexico State University
Las Cruces 08.2018 - 05.2022
Skills
Superior Organization SkillsExcellent Customer Service OrientatedAbility to handle multiple tasks and prioritizeExcellent Time Management SkillsDecision MakingStrong Computer SkillsStrong collaborations skills and ability to perform equally well individually and on a team
Document management
Filing
Tech-savvy
Proficient in [Software]
Managing office supply inventory
Employee Development
Appointment Scheduling
Inbound phone call handling
Timeline
BBA - General Business Studies
New Mexico State University
08.2018 - 05.2022
Administrative specialist
Southeastern Freightlines
05.2012 - Current
Cashier/Store Associate
Walgreens
11.2003 - 05.2012