Tess Peralta
Gulf Breeze
Summary
Dynamic professional with over four years of diverse experience in customer service, sales leadership, and healthcare coordination. Proven ability to enhance operational efficiency through effective communication, problem-solving, and strategic collaboration. Expertise in health information management and data entry, complemented by a strong commitment to delivering exceptional customer experiences. Adept at training and mentoring teams to foster a culture of excellence and accountability. Ready to leverage skills in a challenging new role that prioritizes service quality and operational success.
Overview
5
5
years of professional experience
Work History
Server
Chilis
Pensacola
05.2025 - 09.2025
- Maintained accurate order processing and timely food and beverage delivery.
- Collaborated with kitchen staff to ensure meal quality and presentation.
- Developed strong relationships with regular customers to enhance guest loyalty and promote repeat visits.
- Collaborated with kitchen staff to coordinate orders and maintain efficient workflow during peak hours.
- Assisted in training new servers on menu items and service protocols.
- Managed cash handling and sales transactions with precision.
- Delivered exceptional customer service in high-volume settings, ensuring guest satisfaction and timely service.
Client Coordinator
ExamWorks
04.2024 - 02.2025
- Coordinated client interactions to ensure timely and accurate data entry for medical records.
- Implemented quality control measures to enhance data accuracy and compliance with regulatory standards..
- Monitored data entry workflows to identify and resolve bottlenecks.
- Kept up to date on new training materials for team members to improve data entry efficiency.
- Reduced errors in financial data entry by implementing rigorous quality control measures.
- Streamlined data entry processes for increased efficiency and accuracy in documentation.
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
Corporate Patient Scheduler
Baptist Hospital
Pensacola
07.2023 - 10.2024
- Manage patient scheduling for multiple departments, optimizing appointment flow.
- Coordinate with healthcare providers to ensure seamless patient care.
- Implement scheduling software to enhance efficiency and reduce wait times.
- Analyze scheduling data to identify trends and improve operational processes.
- Coordinated patient appointments, optimizing scheduling processes for multiple departments.
- Managed electronic health record (EHR) systems to ensure accurate patient information and appointment history.
- Communicated effectively with patients, addressing inquiries and resolving scheduling conflicts promptly.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Monitor patient feedback to enhance service quality and satisfaction.
Customer Service Representative
GetInsured
Georgia
11.2023 - 02.2024
- Delivered exceptional customer service through effective communication and problem-solving.
- Assisted clients in navigating insurance options, ensuring informed decisions.
- Managed customer inquiries and resolved issues efficiently, enhancing satisfaction.
- Collaborated with team members to identify process improvements and streamline operations.
- Resolved customer inquiries through various channels, ensuring prompt and accurate responses.
- Managed complex customer accounts, providing tailored support to meet individual needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Member Fraud Prevention
Navy Federal Credit Union
Pensacola
07.2023 - 12.2023
- Monitored transactions for suspicious activity and potential fraud.
- Collaborated with cross-functional teams to develop and enhance fraud detection strategies.
- Conducted thorough investigations into fraudulent claims, providing detailed reports and actionable insights.
- Trained staff on best practices for fraud prevention and detection to ensure compliance and efficiency.
- Utilized advanced analytics tools to identify trends and patterns, improving overall fraud detection effectiveness.
Server/Bartender
True Grit Bistro
Pensacola
08.2023 - 11.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed bar inventory, optimizing stock levels for peak service times.
- Trained new employees on menu items and service protocols.
- Handled cash transactions and maintained accurate financial records.
- Implemented upselling techniques to enhance customer experience and increase sales.
- Monitored compliance with health and safety regulations.
- Assisted in organizing special events and promotions to boost customer engagement.
Sales Representative Team Leader
Prevail
Pensacola
03.2023 - 07.2023
- Led sales team to exceed quarterly targets, driving 20% growth in revenue.
- Developed and implemented strategic sales plans, enhancing market penetration.
- Trained and mentored new sales representatives, fostering a collaborative team environment.
- Analyzed market trends to identify opportunities and optimize sales strategies.
- Established strong relationships with key clients, ensuring high levels of satisfaction.
- Handled payroll and scheduling week by week.
Server
Oyster Bar
Pensacola
01.2023 - 03.2023
- Delivered exceptional customer service in fast-paced, fine dining environment.
- Managed customer orders and ensured timely food and beverage delivery.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Conducted inventory checks and assisted in stock management.
- Trained new staff on service protocols and menu knowledge.
- Assisted in making sure common areas were kept clean and neat for further guests.
- Received an alcohol training course.
Hostess and Server
Wako's Suhsi Bar
Pensacola
08.2021 - 12.2021
- Managed guest seating and optimized flow to enhance dining experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new staff on service protocols and restaurant procedures.
- Assisted in maintaining cleanliness and organization of dining area.
Server
Waffle House
Pensacola
06.2020 - 01.2023
- Delivered outstanding customer service in high-volume settings.
- Managed multiple tables, optimizing order delivery and enhancing customer satisfaction.
- Collaborated effectively with kitchen staff to streamline food preparation and service.
- Trained new hires on service protocols, menu details, and customer engagement techniques.
- Ensured cleanliness and organization within dining areas and service stations.
Education
Certificate - Medical Records
University of Phoenix
Phoenix, Arizona10.2024
Skills
- Health Information Management
- Customer Service
- Data Entry
- Problem Solving
- Multi-Tasking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Table bussing
- Suggestive selling
Timeline
Server
Chilis
05.2025 - 09.2025
Client Coordinator
ExamWorks
04.2024 - 02.2025
Customer Service Representative
GetInsured
11.2023 - 02.2024
Server/Bartender
True Grit Bistro
08.2023 - 11.2023
Corporate Patient Scheduler
Baptist Hospital
07.2023 - 10.2024
Member Fraud Prevention
Navy Federal Credit Union
07.2023 - 12.2023
Sales Representative Team Leader
Prevail
03.2023 - 07.2023
Server
Oyster Bar
01.2023 - 03.2023
Hostess and Server
Wako's Suhsi Bar
08.2021 - 12.2021
Server
Waffle House
06.2020 - 01.2023
Certificate - Medical Records
University of Phoenix