Tess Standridge
Calhoun,GA
Summary
Operations Manager and General Manager with extensive experience in driving operational efficiency, managing staff, and enhancing customer satisfaction. Expertise in inventory management, employee training, and financial oversight. Proven track record of fostering strong vendor relationships and implementing strategies for business growth and profitability.
Overview
32
32
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Calhoun, GA
11.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Monitored daily cash discrepancies, inventory shrinkage.
- Analized reports in order to keep increased profit for the store.
- Researched and solved issues with cash shortages.
- Maintained the store at the current General Manager expectations when he was helping in other areas of the company.
General Manager
Presto Foods
LaBelle, FL
01.1993 - 07.1998
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
Phlebotomy - Phlebotomy
Sandhills Community College
Pinehurst, NC03.2000
Associates Degree Nursing - Nursing
Edison Community College
Fort Myers, FL07.1995
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Inventory Management
- Management
- Delegation
- Invoice Processing
- Retail Operations Management
Timeline
Operations Manager
Loves Travel Stop
11.2019 - Current
General Manager
Presto Foods
01.1993 - 07.1998
Phlebotomy - Phlebotomy
Sandhills Community College
Associates Degree Nursing - Nursing
Edison Community College