Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Tess Walters

Ann Arbor,MI

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
05.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Babysitter

Jamie Wanty
06.2020 - 11.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Associate

Tropical Smoothie
05.2021 - 09.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Prepared food and smoothies to customers satisfaction.
  • Cleaned the cafe, food prep counters, bathrooms, and dishes.

Education

Bachelor of Arts - Studio Arts

Grand Valley State University
Allendale, MI
06-2027

Dexter High School
Dexter, MI
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Victoria's Secret & PINK
05.2024 - 01.2025

Associate

Tropical Smoothie
05.2021 - 09.2021

Babysitter

Jamie Wanty
06.2020 - 11.2022

Bachelor of Arts - Studio Arts

Grand Valley State University

Dexter High School

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Tess Walters