Tessa Anderson
San Diego,CA
Summary
Driven Business Administration student at Point Loma Nazarene University with proven strengths in marketing, customer engagement, and customer relations. Experienced in sales, cold calling, and team leadership through retail store supervisor roles at Boardriders/Liberated Brands (Billabong and Quiksilver). Skilled in operational management, KPI analysis, and revenue generation, consistently optimizing business performance. Proficient in inventory management, staff training, and customer service, ensuring efficient store operations. Recognized for strong communication, leadership, and problem-solving skills that enhance team performance and maximize customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Salt Creek Grille
05.2025 - 08.2025
- Delivered attentive, personalized service that built customer loyalty.
- Responded to customer complaints, ensuring high satisfaction.
Store Supervisor
Quiksilver
08.2024 - 05.2025
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Generated insights from guest feedback to enhance long-term business tactics.
Store Supervisor
Billabong
05.2023 - 05.2025
- Developed operational strategies for efficient management of inventory and personnel.
- Led onboarding sessions focused on exceptional customer service and sales training.
- Monitored sales volume, potential opportunities, and client growth through regular reports.
Sales Associate
Billabong
02.2022 - 05.2023
- Showcased product capabilities tailored to customers' requirements.
- Delivered precise details on products, pricing, and services.
Education
Bachelor of Science - Business Administration
Point Loma Nazarene University
San Diego, CA05-2027
Skills
- Sales Team Training
- Customer Service and Engagement
- Sales Operations
- Persuasive Communication
- Creating Customer Loyalty
- Inventory Management
Timeline
Server
Salt Creek Grille
05.2025 - 08.2025
Store Supervisor
Quiksilver
08.2024 - 05.2025
Store Supervisor
Billabong
05.2023 - 05.2025
Sales Associate
Billabong
02.2022 - 05.2023
Bachelor of Science - Business Administration
Point Loma Nazarene University
References
- Eric Brozgold- Quiksilver (817)-946-9725, Trent Williams- Billabong (949)-439-2223, Hillari Hudson- Salt Creek Grille (714)-722-1403
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