Tessa Beeman
Kingsley,Michigan
Summary
Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Hoping to be able to use my abilities to successfully fill the role at your company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
NorthPeak Brewing
Traverse City, MI
09.2024 - Current
- Notified server after seating parties in section to facilitate prompt service.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Concourse Team
Pit Spitters
Traverse City, MI
05.2024 - 08.2024
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls promptly and handled inquiries from customers courteously while adhering to company policies and procedures.
- Provided accurate change when applicable.
- Assisted other staff members with tasks as needed during peak hours or periods of high customer volume.
- Received and stored food and supplies.
- Performed opening and closing duties such as stocking inventory and checking temperature logs.
- Ensured that all dishes were prepared in accordance with established safety and sanitation guidelines.
- Organized working environment by cleaning counters, tables, workstations after each shift.
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Sorted clean dishes in appropriate storage areas for easy and accessible use.
Hostess/Busser
RareBird BrewPub
Traverse City, Michigan
07.2023 - 11.2023
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the wait list
- Communicated clearly with servers regarding guest needs or requests
- Conversed with members and guests in outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Helped bus tables and ran food to patrons during high-volume periods
- Utilized problem-solving skills to handle any issues that arose during shifts
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Responded quickly to complaints from guests and took appropriate action to resolve them
- Answered questions about menu items, specials, and other restaurant information
- Closed out podium at end of shift and maintained order and organization
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
Education
High School Diploma -
Kingsley High School
Kingsley, Michigan05.2025
High School Diploma -
Northwest Education Services Career Tech
Traverse City05.2025
Skills
- Detail Oriented
- Problem Solving
- Time Management
- Determined
- Team Work
- Multitasking
- Leadership
- Telephone reception
- Verbal and written communication
- Adaptable to change
Certification
- CPR
- First Aid
References
References available upon request.
Timeline
Host
NorthPeak Brewing
09.2024 - Current
Concourse Team
Pit Spitters
05.2024 - 08.2024
Hostess/Busser
RareBird BrewPub
07.2023 - 11.2023
High School Diploma -
Kingsley High School
High School Diploma -
Northwest Education Services Career Tech