Tessa Belk
Baltimore,MD
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Baltimore, MD
11.2022 - Current
- Led daily operations for high-volume retail location, directing workflow and ensuring consistent achievement of operational goals for safety, quality, speed, and customer satisfaction.
- Coach, mentor, and develop team members through performance feedback, training, and ongoing professional development.
- Analyzed operational metrics, including labor deployment, inventory waste, and customer satisfaction, to identify trends and improve performance.
Owner & Operator
Happy Pup Pet Care
Winston-Salem, NC
05.2020 - 11.2022
- Founded and managed independent service business, handling daily operations, scheduling, client communication, and service delivery.
- Handled business administration tasks, including scheduling, invoicing, customer relations, and operational planning.
- Built and kept loyal customer base, earning more than 90 five-star reviews through clear communication, accountability, and problem resolution.
Data Analyst
WT Cox Information Services
Shallotte, NC
04.2018 - 03.2020
- Analyzed customer, product, and operational datasets to support business decision-making and strategic initiatives.
- Managed competing priorities and deadlines while maintaining attention to detail and accuracy.
- Supported technology-driven initiatives by researching, organizing, and presenting data to stakeholders.
- Collaborated with multiple departments to identify solutions and support business initiatives.
Education
Bachelor of Science - Mathematics - Business Concentration
Appalachian State University
Boone, NC12.2017
Skills
- Inventory management
- Staff training
- Safety oversight
- Workflow optimization
- Performance analysis
- Team building
Timeline
Shift Supervisor
Starbucks
11.2022 - Current
Owner & Operator
Happy Pup Pet Care
05.2020 - 11.2022
Data Analyst
WT Cox Information Services
04.2018 - 03.2020
Bachelor of Science - Mathematics - Business Concentration
Appalachian State University