Tessa Davis
Tucumcari
Summary
Dynamic Medical Assistant with a proven track record at Cross Arrow Medical Group, excelling in patient scheduling and HIPAA compliance. Adept at enhancing patient care through effective communication and vital sign monitoring. Recognized for delivering exceptional customer service while supporting physicians in procedures, ensuring optimal patient outcomes.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Cross Arrow Medical Group
04.2024 - Current
- Assisted in patient intake and documentation processes, ensuring accuracy and confidentiality.
- Supported physicians with patient examinations and procedures to enhance care delivery.
- Managed appointment scheduling and follow-up calls, optimizing patient flow and communication.
- Coordinated laboratory tests and results management, facilitating timely clinical decisions.
- Educated patients on medication usage and treatment plans, promoting adherence to prescribed therapies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Waitress
Del’s Restaurant
09.2023 - 04.2024
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently, maintaining organization during peak hours.
- Assisted in training new team members on service protocols and menu knowledge.
Cashier
Family Dollar
09.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking merchandise as needed.
Cashier
Loves Travel Stop
05.2023 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Stocked merchandise and organized displays to enhance product visibility.
Carhop
Sonic Drive-in
09.2022 - 09.2023
- Assisted in training new staff on operational procedures and customer interactions.
- Adapted quickly to fast-paced environment while managing multiple orders efficiently.
- Engaged with customers to ensure satisfaction and address any concerns effectively.
- Learned safety protocols and food handling standards to promote a safe work environment.
Firefighter
Tucumcari EMS
07.2020 - 10.2021
- Provided immediate medical support to individuals in urgent need.
- Operated fire suppression equipment during training and real-life incidents, ensuring effective response strategies.
- Conducted routine inspections of firefighting gear and equipment, maintaining readiness for emergency situations.
- Collaborated with team members during drills, enhancing communication and coordination under pressure.
Dispatcher
Tucumcari Quay Regional Emergency Communication Center
08.2018 - 07.2020
- Monitored emergency calls to assess urgency and dispatch appropriate emergency services.
- Coordinated multi-agency responses during critical incidents to ensure effective communication and resource allocation.
- Utilized radio and computer-aided dispatch systems to streamline operations and enhance response times.
- Documented incident details accurately in real-time to maintain comprehensive records for future reference.
Carhop
Sonic Drive-in
08.2016 - 08.2018
- Delivered exceptional customer service by promptly taking and fulfilling orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated point-of-sale system for efficient order processing.
- Collaborated with team members to ensure timely food delivery to customers.
Education
Nursing
Mesalands Community College
Tucumcari, NMHigh School Diploma -
Logan Municipal School
Logan, NMSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Procedure assistance
- CPR
- Immunization administration
Timeline
Medical Assistant
Cross Arrow Medical Group
04.2024 - Current
Waitress
Del’s Restaurant
09.2023 - 04.2024
Cashier
Family Dollar
09.2023 - 04.2024
Cashier
Loves Travel Stop
05.2023 - 09.2023
Carhop
Sonic Drive-in
09.2022 - 09.2023
Firefighter
Tucumcari EMS
07.2020 - 10.2021
Dispatcher
Tucumcari Quay Regional Emergency Communication Center
08.2018 - 07.2020
Carhop
Sonic Drive-in
08.2016 - 08.2018
Nursing
Mesalands Community College
High School Diploma -
Logan Municipal School