Tessa Gaines
Hillsboro
Summary
Dedicated Loan Officer with expertise in loan origination and processing. Proven ability to deliver exceptional customer service and navigate complex loan applications, ensuring smooth and efficient transactions.
Overview
19
19
years of professional experience
Work History
Loan Officer
National Cooperative Bank
Hillsboro
09.2006 - Current
- Assisted clients in completing loan applications and gathering required documentation.
- Collaborated with underwriting teams to evaluate loan eligibility and risk factors.
- Provided support in explaining loan products and terms to potential borrowers.
- Participated in training sessions to understand compliance regulations and best practices.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Participated in community events to promote bank's consumer lending services.
- Approved or denied loan applications and explained reasoning behind decisions.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Collaborated with company teams to expedite loan approval processes.
Education
Associate of Science - Business
University of Phoenix
Tempe, AZ05-2013
Skills
- Mortgage lending and originations
- Business development
- Loan processing
- Sales expertise
- Excellent time management
- Customer service-focused
- Pipeline maintenance
Timeline
Loan Officer
National Cooperative Bank
09.2006 - Current
Associate of Science - Business
University of Phoenix
Similar Profiles
SHAIMA CARDILLOSHAIMA CARDILLO
Digital Adoption Specialist at National Cooperative BankDigital Adoption Specialist at National Cooperative Bank
Kale FrederickKale Frederick
Software Developer at National Information Solutions CooperativeSoftware Developer at National Information Solutions Cooperative
Rhonda FolkRhonda Folk
Senior Project Manager at National Rural Telecommunications Cooperative (NRTC)Senior Project Manager at National Rural Telecommunications Cooperative (NRTC)
Evelynn PriscuEvelynn Priscu
Security Officer at Six FlagsSecurity Officer at Six Flags
Valerie ElliottValerie Elliott
Volunteer at Jason Plumer-Litchfield Christian SchoolVolunteer at Jason Plumer-Litchfield Christian School