Tessa Gilbert
Royal Farms
Elkton,MD
10
years of professional experience
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Deli Clerk
9 Months- Provided exceptional customer service, ensuring satisfaction and fostering repeat customer
- Collaborated with team members to maintain cleanliness and organization in deli area.
- Assisted in inventory management, tracking stock levels, and minimizing waste.
- Prepared deli products according to company standards, ensuring consistency in presentation and taste.
- Trained new staff on food safety protocols and best practices for deli operations.
- Resolved customer complaints promptly, enhancing overall shopping experience at store location.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
CSR
1 Month- Uphold the highest standards of cleanliness and staff conduct and reduced complaints
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Organized and maintained inventory on sales floor
CSR to ASM
4 Years- Maintained a clean and safe work environment with a reduction in complaints filed with management and increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied
- Developed a reputation for prompt, efficient service with a high level of accuracy
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Reduced waste through an efficient inventory control process and supporting employee commitment to improve
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store and equipment
- Served all in-line customers in a timely manner
- Successfully assigned all in-store customers to specific associates
- Ensured all customers were greeted with a warm, friendly smile
- Handled in-line customers in a polite, courteous, and efficient manner
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time period
Education
High school diploma
Skills
Customer service
Food service
Communication skills
Leadership
Cleanliness and sanitation
Strong work ethic
Safe food handling practices
Equipment safety
Sanitation practices
Hospitality service expertise
Flexible schedule
Food safety compliance
POS system operation
Register operations
Timeline
Deli Clerk
Royal Farms
08.2025 - 05.2026Read More
CSR
Walgreens
12.2019 - 01.2020Read More
CSR to ASM
Highs dairy store
01.2016 - 01.2020Read More
rising sun high school
High school diploma
Read More