Tessa Gilbert
Royal Farms
Elkton,MD
10
Years of experience
I’m a people-focused assistant manager who enjoys bringing teams together and helping everyone succeed. I’m good at finding practical ways to make work run more smoothly, solving problems, and building strong relationships with people at all levels. I’m dependable, adaptable, and comfortable in fast-paced environments. Most importantly, I want people to feel supported, valued, and encouraged to take pride in the work they do.
Work History
CSR
1 Month- Uphold the highest standards of cleanliness and staff conduct and reduced complaints
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Organized and maintained inventory on sales floor
Deli Clerk
9 Months- Provided exceptional customer service, ensuring satisfaction and fostering repeat customer
- Resolved customer complaints promptly, enhancing overall shopping experience at store location.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Streamlined fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Escalated complex concerns to appropriate teams and ensured clear communication throughout resolution.
- Coordinated with internal departments to address customer needs and remove service barriers.
- Applied active listening and problem-solving to de-escalate complaints and improve customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR to ASM
4 Years- Maintained a clean and safe work environment with a reduction in complaints filed with management and increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied
- Developed a reputation for prompt, efficient service with a high level of accuracy
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Reduced waste through an efficient inventory control process and supporting employee commitment to improve
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store and equipment
- Served all in-line customers in a timely manner
- Successfully assigned all in-store customers to specific associates
- Ensured all customers were greeted with a warm, friendly smile
- Handled in-line customers in a polite, courteous, and efficient manner
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time period
Education
High school diploma
Skills
Customer service
Effective customer communication
Verbal and written communication
Hospitality service expertise
Honesty and integrity
Active listening
Problem resolution
Conflict resolution
Empathy and patience
Timeline
Deli Clerk
Royal Farms
08.2025 - 05.2026Read More
CSR
Walgreens
12.2019 - 01.2020Read More
CSR to ASM
Highs dairy store
01.2016 - 01.2020Read More
rising sun high school
High school diploma
Read More