Tessa Gonzalez
Midlothian
Summary
Versatile administrative professional with expertise in payroll management, customer service, and organizational support. Proven track record in training staff, enhancing document management processes, and ensuring compliance with privacy laws, all while delivering high-quality service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Document Scanner
Daida
ARlington
10.2025 - Current
- Enhanced digitization processes by operating high-speed document scanners, contributing to efficient document management.
- Digitized documents using specialized scanners, streamlining workflow processes.
- Indexed and organized scanned documents for improved accessibility.
- Resolved technical issues with scanning machinery promptly, minimizing operational downtime.
- Maintained operational reliability of scanning equipment through regular maintenance.
- Ensured strict adherence to privacy laws while managing confidential documents.
- Effectively trained new employees on scanning protocols and equipment use.
Night Auditor
Hilton Garden Inn
Bangor
07.2024 - 07.2025
- Checked guests in and out during overnight hours, providing seamless service to enhance guest experience.
- Addressed guest inquiries and resolved issues, contributing to high guest satisfaction and loyalty.
- Monitored property security and responded swiftly to emergency situations.
- Performed nightly balancing of hotel accounts and prepared detailed financial reports for management.
- Prepared daily summaries of financial transactions and reconciled discrepancies, ensuring accuracy and transparency in financial reporting.
Administrative Assistant
Bellucci's Italian
Midlothian
09.2022 - 02.2024
- Screened job applicants by reviewing resumes and conducting preliminary interviews over the phone or in-person.
- Coordinated schedules by communicating with individuals via text, call, and email to ensure coverage.
- Trained new staff members in procedures, equipment, and POS software.
- Administered weekly payroll for employees, guaranteeing accuracy and timely distribution of payments.
- Managed inventory of food and wine supplies, ensuring optimal stock levels and timely reordering.
- Planned and executed visual marketing campaigns using in-house posters to promote specials and events, boosting foot traffic and sales.
- Designed visually appealing menus from concept to completion, aligning with the restaurant's branding and aesthetic.
Library Aide
Midlothian High School
Midlothian
09.2020 - 11.2023
- Answered patrons' questions and assisted in finding materials requested.
- Answered patron questions in person or by phone regarding library services, resources, and hours.
- Assisted with circulation functions by processing new materials and organizing shelves for easy access.
- Prepared and maintained engaging displays and cases to enhance patron experience.
- Coordinated scheduling and event calendars for patron meetings, parties, and study sessions to optimize library usage.
- Maintained a respectful atmosphere by enforcing library rules with patrons.
Server/Hostess
Bellucci's Italian
TX
06.2021 - 09.2023
- Built rapport with guests, fostering repeat business through exceptional customer service.
- Managed seating charts and waitlists during peak hours to maximize table turnover and minimize guest wait times.
- Assisted team members during high-volume shifts by hosting, busing, and running orders.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Ensured food safety and maintained cleanliness to protect customers from foodborne illness and uphold sanitation standards.
- Trained new employees on restaurant procedures to ensure consistent service quality.
Education
Associate of Science -
Navarro College
Corsicana, TXSkills
- Data entry
- Microsoft Office Suite and Canva proficiency
- Administrative support
- Attention to detail
- Fast-paced environment adaptability
- Conflict resolution
- Customer relations
- Payroll management
- Financial reconciliation
Timeline
Document Scanner
Daida
10.2025 - Current
Night Auditor
Hilton Garden Inn
07.2024 - 07.2025
Administrative Assistant
Bellucci's Italian
09.2022 - 02.2024
Server/Hostess
Bellucci's Italian
06.2021 - 09.2023
Library Aide
Midlothian High School
09.2020 - 11.2023
Associate of Science -
Navarro College