Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Tessa House

Austin,TX

Summary

Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about products and services in the company to advance professionally. Holds quality and teamwork in high esteem.

Overview

8
8
years of professional experience

Work History

Team Member

Whole Foods Market Inc
Austin, TX
01.2023 - Current
  • Collaborated with team members to maximize productivity and efficiency.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Remote Leasing Agent

AZUMA
Austin, TX
06.2019 - 01.2021
  • Received 50-100 calls per shift to run credit checks for customers wanting to lease appliances
  • Set up 20-50 scheduled deliveries and pick ups for the appliances while presenting excellent customer service throughout the call
  • Showed empathetic response when having to reschedule deliveries or when needing to set up service calls
  • Multitasked every call to gather sensitive customer information while setting up new and current leases remotely

Reservation Specialist

Starwood Hotels
Austin, TX
02.2016 - 11.2017
  • Responded promptly to customer inquiries via phone and email in a professional manner regarding worldwide locations for the hotel chains
  • Performed data entry into reservation system and updated customer information as needed.
  • Researched and resolved customer complaints related to bookings and cancellations.
  • Processed payments for bookings using credit card processing systems.
  • Recommended upgrades or additional services based on customer preferences.

Education

Some College (No Degree) - Science, Technology, And Society

Austin Community College
Austin, TX

Skills

  • Relationship Building
  • Online Communications
  • Documentation and Reporting
  • Telephone Etiquette
  • Customer Services

Affiliations

  • I enjoy reading, writing and studying the arts. Cooking and being active are what I love to focus on outside of work. I love to travel as I can or travel through books and movies

Accomplishments

  • Most jobs I have held I have been promoted in a short time for my managerial skills, attitude and hard work
  • I can be competitive with also helping others achieve their goals

References

References available upon request.

Timeline

Team Member

Whole Foods Market Inc
01.2023 - Current

Remote Leasing Agent

AZUMA
06.2019 - 01.2021

Reservation Specialist

Starwood Hotels
02.2016 - 11.2017

Some College (No Degree) - Science, Technology, And Society

Austin Community College

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Tessa House