Tessa Hutter
Lebanon,PA
Summary
Licensed Massage Therapist who combines many years of experience in customer service with an extensive knowledge of kinesiology to provide not only exceptional experiences to my clients, but also noticable results. I am extremely passionate and intentional about my craft and hold myself to a very high standard of care. I'm trained in a variety of modalities including hot stone massage, cupping, reiki, reflexology, and myofascial release in order to customize each person's service according to their individual needs. I pride myself in my ability to form meaningful connections with my clients and coworkers while still maintaining professional boundaries. I have a proven track record of being a self-motivated, reliable, hardworking, and valuable team member.
Overview
15
15
years of professional experience
Work History
Licensed Massage Therapist
Kairos Massage and Skincare
05.2023 - Current
- Provide a clean, comfortable, and welcoming space for my clients
- Assess clients goals and concerns through intake process and hands-on observation to develop a personalized treatment plan
- Deliver therapeutic massage treatments tailored to individual client needs
- Educate clients on self-care practices to enhance wellness outcomes
- Write detailed notes summarizing each session
- Oversee payment processing and scheduling for my clients
- Complete all mandated requirements to retain active licensing status
Team Lead
Panera Bread
09.2020 - 09.2022
- Delegated daily tasks to team members to optimize group productivity
- Fostered positive employee relations through direct communication and development coaching
- Promoted to leadership position due to recognition of strong work ethic and exceptional customer service
- Reviewed completed work to verify compliance with company standards
- Oversaw or performed all closing tasks related to food service
Server
Cheddar's Scratch Kitchen
10.2019 - 03.2020
- Delivered a pleasant dining experience for guests by maintaining a welcoming and friendly attitude
- Displayed enthusiasm and knowledge about menu in order to assist guests with making selections
- Collaborated with kitchen and bar staff in order to deliver orders quickly and accurately
- Provided exceptional customer service by anticipating the needs of my guests and ensuring they received every available accommodation
Hospitality Manager
Sheetz
04.2011 - 10.2019
- Lead day-to-day operations of the store in the absence of the store manager
- Assisted the store manager with recruitment, selection, training, and performance management of employees
- Enforced compliance of company policies and procedures
- Ensured convenience of all guests by overseeing timely service, store cleanliness, and proper placing, pricing, and stocking of merchandise
- Monitored profits through end of day procedures, shrink indicators, and stock audits
Education
Massage Therapy Certification -
Lancaster School of Massage
Lancaster, PA2023
High School Diploma -
Cedar Crest High School
Lebanon, PA2011
Skills
Customer Service
Attention to Detail
Safety and Cleanliness
Written and Verbal Communication
Timeline
Licensed Massage Therapist
Kairos Massage and Skincare
05.2023 - Current
Team Lead
Panera Bread
09.2020 - 09.2022
Server
Cheddar's Scratch Kitchen
10.2019 - 03.2020
Hospitality Manager
Sheetz
04.2011 - 10.2019
Massage Therapy Certification -
Lancaster School of Massage
High School Diploma -
Cedar Crest High School