Tessa Isaacs
West Palm Beach,FL
Summary
Enthusiastic professional experienced with serving others. Experienced with providing a timely service with positivity and efficiency. I am very calm, respectful, and kind to all guests no matter who they are or how they appear
Overview
4
4
years of professional experience
Work History
Server
Amalfispizza
Charleston, SC
01.2024 - Current
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled breakdowns from screaming kids
- Served an entire restaurant alone
Manager
Palmetto Island County Park
Charleston, SC
03.2024 - 08.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Coached, mentored and trained team members in order to improve their job performance.
- Directed recruitment, hiring, and training of new staff members.
Park Attendant
Isle of Palms County Park
Charleston, SC
04.2021 - 04.2024
- Assisted with stocking vending machines located throughout the park premises.
- Monitored activities at beaches and parking lots, enforced park rules, maintained physically safe environment and delivered basic first aid.
- Enforced park rules and regulations; issued warnings or citations when necessary.
- Greeted guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
- Provided physical assistance to visitors getting onto and off of rides.
- Communicated effectively with co-workers in order to coordinate daily tasks efficiently.
- Cleaned and maintained public areas, removed snow and collected trash and litter.
- Provided support during peak seasons by working extended hours or additional shifts.
- Cleaned restrooms and replenished supplies as needed.
- Performed routine maintenance on vehicles used for patrolling the park grounds.
- Provided first aid assistance in emergency situations.
- Maintained cleanliness of public areas by emptying trash cans and picking up litter.
- Attended staff meetings to discuss operational procedures and updates.
Education
BBA - Pre-Management
Palm Beach Atlantic University
West Palm Beach, FL05-2027
Skills
- Hostess support
- Order delivery practices
- Table resetting
- Daily specials memorization
- Team member support
- Special dietary requirements
- Exceptional customer service
- Relationship management
- Menu memorization
- Calm demeanor
- Food safety oversight
- Menu presentation
- Strong work ethic
- Take-out service
- High volume dining
- Server training
- Food safety practices
- Team collaboration
- Table setting
- POS operation
- Service prioritization
- Cleanliness standards
- Customer feedback management
- Supply restocking
- Order accuracy
- Responsible beverage service
- Cash handling
- Wine service
- Positive and professional
- Dining area maintenance
- Food delivery
- Food running
- Shift management
- Dining customer service
- Positive guest interactions
Timeline
Manager
Palmetto Island County Park
03.2024 - 08.2024
Server
Amalfispizza
01.2024 - Current
Park Attendant
Isle of Palms County Park
04.2021 - 04.2024
BBA - Pre-Management
Palm Beach Atlantic University