Summary
Overview
Work History
Education
Skills
Timeline
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Tessa Johnson

Tessa Johnson

Ladera Ranch,CA

Summary

Dynamic and results-driven professional with a strong background in sales and design, notably at Nordstrom and Quay. Proven expertise in customer engagement and conflict resolution, complemented by exceptional communication skills. Adept at managing project timelines and providing design support, consistently fostering client loyalty and satisfaction.

Overview

2025
2025
years of professional experience

Work History

Seasonal Sales Associate

Nordstrom
11.2024 - 02.2025

1. Gained experience in customer interaction and sales techniques.

2. Gained expertise in sales and cultivated a deep enthusiasm for the industry.

3. Developed stress management skills during peak holiday season.

Cultivated a loyal client base through exceptional social skills.

Design Assistant

Private Practice
2023 - 2025

1. Selected tiles and fabrics for various projects.

2. Assisted in selecting styles and developed confidence in expressing opinions.

Functioned as consistent go-to for impromptu assignments and conferences.

Sales Associate

Quay
02.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

San Juan Hills Highschool
San Juan Capistrano, CA
06.2023

Skills

* Excellent communication and interpersonal skills

* Proven ability to resolve customer issues in a timely and professional manner

* Experience in handling customer inquiries via phone, email, and chat

* Strong problem-solving and conflict-resolution skills

* Experience in providing product training and support to customers

* Assisting senior designers with various design projects

* Preparing design presentations and mockups

* Conducting research on design trends and materials

* Maintaining design files and assets

* Coordinating with vendors and suppliers

* Providing administrative support to the design team

* Managing project timelines and deadlines

Timeline

Seasonal Sales Associate

Nordstrom
11.2024 - 02.2025

Sales Associate

Quay
02.2024 - 08.2024

Design Assistant

Private Practice
2023 - 2025

San Juan Hills Highschool