Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

NATALIA PAGÁN

Chicago,Il

Summary

Experienced with project assistance and teamwork. Utilizes strong organizational skills to manage tasks efficiently. Knowledge of effective communication and time management to support team objectives.

Overview

4
4
years of professional experience

Work History

Seasonal Sales Associate

Victoria's Secret & PINK
09.2024 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Social Media & Program Intern

Maxwell’s Toy Box
08.2024 - Current
  • Managed social media platforms across all platforms
  • Organized and attended community events
  • Managed creative campaigns for donors and supporters
  • Assisted in developing new programs and initiatives

Intern

Greentarget
06.2024 - 08.2024
  • Formulated a detailed public relations strategy aimed at effectively managing organizational challenges and enhancing public perception
  • Diligently monitored developments in breaking news to promptly address any potential impacts on the organization
  • Conducted thorough secondary research to gather valuable insights and data to inform decision-making processes
  • Collaborated closely with the Public Relations Team on various projects, ensuring alignment with overarching objectives and strategies

Manager / Head Lifeguard

MORTON GROVE PARK DISTRICT
05.2021 - 06.2024
  • Instructed students on pool and water safety guidelines to promote awareness and prevent accidents
  • Executed rescues in instances of drowning or swimming accidents, prioritizing swift and effective response
  • Administered first aid and CPR proficiently in life-threatening situations, ensuring the well-being of individuals in distress
  • Conducted accurate cash counting procedures to maintain financial integrity
  • Supervised and managed pool staff, overseeing their duties and performance
  • Managed the opening and closing procedures of the pool facility, ensuring operational efficiency and security
  • Provided exceptional customer service to guests, addressing inquiries and concerns promptly and courteously
  • Communicated the importance of aquatic safety to guests, emphasizing the significance of adhering to safety protocols for everyone's well-being

Resident Assistant

Lake Forest College
08.2022 - 12.2023
  • Assisted residents in understanding and adhering to community standards while fostering accountability for individual and floor-related concerns
  • Facilitated periodic community meetings to encourage open communication and collaboration among residents
  • Promoted the creation of an inclusive environment that respects and celebrates the diverse backgrounds of all residents
  • Addressed and meticulously documented instances of behavior that deviated from the established Code of Conduct
  • Executed all facets of Community Development initiatives to enhance resident experience and community cohesion
  • Organized and orchestrated events and activities tailored to residents' interests and preferences

Education

Bachelor’s Degree - Marketing Major, English Minor

LAKE FOREST COLLEGE
Lake Forest, IL
05-2024

Study Abroad Business Program - Business

UNIVERSITAT AUTONOMA DE BARCELONA
Barcelona, Spain
05-2024

International Baccalaureate Degree - High School

Lincoln Park High School
Chicago, IL
06-2020

Skills

  • Customer service
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Verbal/written communication
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Team leadership
  • Flexible hours
  • Public speaking
  • Microsoft Office Suite
  • Initiative
  • Research
  • Presentations
  • Administrative tasks
  • Social media sites
  • Data evaluation

Affiliations

  • Sigma Tao Delta
  • American Marketing Association

Timeline

Seasonal Sales Associate

Victoria's Secret & PINK
09.2024 - Current

Social Media & Program Intern

Maxwell’s Toy Box
08.2024 - Current

Intern

Greentarget
06.2024 - 08.2024

Resident Assistant

Lake Forest College
08.2022 - 12.2023

Manager / Head Lifeguard

MORTON GROVE PARK DISTRICT
05.2021 - 06.2024

Bachelor’s Degree - Marketing Major, English Minor

LAKE FOREST COLLEGE

Study Abroad Business Program - Business

UNIVERSITAT AUTONOMA DE BARCELONA

International Baccalaureate Degree - High School

Lincoln Park High School
NATALIA PAGÁN