Lianna Ramirez
Yonkers
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Associate
Alo Yoga
White Plains
10.2025 - 01.2026
- Assisted customers in selecting yoga apparel and accessories.
- Maintained merchandise displays and ensured product availability.
- Provided product knowledge and recommendations to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Part-time Sales Associate
SMCP
White Plains
03.2024 - 09.2025
- Assisted customers with product selection and provided personalized service.
- Collaborated with team members to maintain store presentation and organization.
- Utilized point-of-sale system for transactions and customer inquiries.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed returns, exchanges, and refunds in accordance with company policies.
Part-time Team Member
Target
State College
09.2024 - 01.2025
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Stocked shelves and displayed merchandise according to company guidelines and promotions.
- Participated in team meetings to discuss workflow improvements and customer service strategies.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
Resturant Team Member
Francis on Broadway
Yonkers
05.2023 - 08.2024
- Delivered exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in food preparation and ensured quality standards were met.
- Collaborated with team members to ensure efficient service flow.
- Engaged with customers to provide menu recommendations and answer questions.
- Adapted to changing demands during peak service hours seamlessly.
Education
Bachelor of Science - Biology
Stony Brook University
Stony Brook, NY05-2027
High School Diploma -
Saunders Trades And Technical High School
Yonkers, NY06-2023
Skills
- Customer service
- Team collaboration
- Problem solving
- Time management
- Sales techniques
- Product knowledge
- Visual merchandising
- Strategic planning
- Cash handling
- Exceptional customer service
Languages
Spanish
Professional
Affiliations
- pALS social media volunteer manager
Timeline
Seasonal Sales Associate
Alo Yoga
10.2025 - 01.2026
Part-time Team Member
Target
09.2024 - 01.2025
Part-time Sales Associate
SMCP
03.2024 - 09.2025
Resturant Team Member
Francis on Broadway
05.2023 - 08.2024
Bachelor of Science - Biology
Stony Brook University
High School Diploma -
Saunders Trades And Technical High School