Tessa Klukan
Brook Park
Summary
Dedicated server with exceptional customer service skills and strong multitasking abilities. Committed to enhancing guest experiences and team collaboration. High skilled in delivering proficient service in fast, busy paced environments. I have strong communication and problem solving skills. I am always open to learning new things, and maintaining a great work environment.
Overview
3
3
years of professional experience
Work History
Server
First Watch Daytime Cafe
Parma, OH
01.2024 - Current
- Deliver exceptional customer service in a fast-paced dining environment.
- Manage multiple tables efficiently while ensuring timely food and beverage service.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- I train new employees that are hired with my knowledge of the restaurant menu and interaction techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Jojo Carlonis Italian Restaurant
Berea, OH
03.2025 - 04.2026
- Managed multiple tables efficiently while ensuring timely food and beverage service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- They had a full bar and that helped me learn a lot about different liquors and cocktails.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Texas Roadhouse
Brooklyn, OH
07.2023 - 12.2023
- Managed multiple tables efficiently while ensuring timely food and beverage service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Associates Degree - Ultrasound Sonography
Cuyahoga Community College
Cleveland, OH2028
High School Diploma -
Berea-Midpark High School
Berea, OH2023
Skills
- Strong work ethic
- Exceptional customer service
- Multitasking
- Guest engagement
- Menu memorization
- Team player
- Excellent communication
- Problem-solving
- High energy and stamina
Timeline
Server
Jojo Carlonis Italian Restaurant
03.2025 - 04.2026
Server
First Watch Daytime Cafe
01.2024 - Current
Server
Texas Roadhouse
07.2023 - 12.2023
Associates Degree - Ultrasound Sonography
Cuyahoga Community College
High School Diploma -
Berea-Midpark High School