Summary
Overview
Work History
Education
Skills
References
Timeline
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Tessa Korthuis

Westminster,Colorado

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Zerorez Carpet Cleaning
01.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Worker

Enrforce
01.2022 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Customer Service Lead

Faith Bible Chapel
03.2017 - 01.2023
  • Managed front desk of child care facility
  • Worked at register and kitchen in cafe
  • Childcare from ages 3 months to 6 years old
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Security Guard

Avexis
06.2020 - 08.2020
  • Maintained safe environment for staff and visitors through proactive surveillance and communication.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Education

Criminal Justice Major -

Red Rocks Community College
Lakewood, CO
05.2022

High School Diploma -

Arvada West High School
Arvada, CO
05.2019

Skills

  • Customer Service
  • Data Entry
  • Customer Relations
  • Money handling abilities
  • Call Management
  • Follow-up skills
  • Appointment Scheduling
  • Documentation
  • Administrative Support
  • Data Collection
  • Clerical Support
  • Recordkeeping strengths
  • Account Management

References

  • Gay-Yvette Spencer, (805)305-7373, Property Manager
  • Gabrielle Marchal, (720)933-3239, Self-Employed Hairstylist

Timeline

Customer Service Representative

Zerorez Carpet Cleaning
01.2024 - Current

Warehouse Worker

Enrforce
01.2022 - 02.2023

Security Guard

Avexis
06.2020 - 08.2020

Customer Service Lead

Faith Bible Chapel
03.2017 - 01.2023

Criminal Justice Major -

Red Rocks Community College

High School Diploma -

Arvada West High School

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Tessa Korthuis