Tessa Korthuis
Westminster,Colorado
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Zerorez Carpet Cleaning
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Worker
Enrforce
01.2022 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Lead
Faith Bible Chapel
03.2017 - 01.2023
- Managed front desk of child care facility
- Worked at register and kitchen in cafe
- Childcare from ages 3 months to 6 years old
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Security Guard
Avexis
06.2020 - 08.2020
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Education
Criminal Justice Major -
Red Rocks Community College
Lakewood, CO05.2022
High School Diploma -
Arvada West High School
Arvada, CO05.2019
Skills
- Customer Service
- Data Entry
- Customer Relations
- Money handling abilities
- Call Management
- Follow-up skills
- Appointment Scheduling
- Documentation
- Administrative Support
- Data Collection
- Clerical Support
- Recordkeeping strengths
- Account Management
References
- Gay-Yvette Spencer, (805)305-7373, Property Manager
- Gabrielle Marchal, (720)933-3239, Self-Employed Hairstylist
Timeline
Customer Service Representative
Zerorez Carpet Cleaning
01.2024 - Current
Warehouse Worker
Enrforce
01.2022 - 02.2023
Security Guard
Avexis
06.2020 - 08.2020
Customer Service Lead
Faith Bible Chapel
03.2017 - 01.2023
Criminal Justice Major -
Red Rocks Community College
High School Diploma -
Arvada West High School