Tessa McLain
Garden Prairie,IL
Summary
Dynamic bar manager with proven expertise at Pleasant Street Inc. in driving revenue through innovative promotions and exceptional customer service. Skilled in inventory management and staff training, fostering a loyal clientele while ensuring compliance with health and safety regulations. Outgoing leader dedicated to creating a welcoming atmosphere and enhancing operational efficiency.
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Bar Manager
Pleasant Street Inc.
Garden Prairie, IL
08.2012 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Veterinary Assistant
Animal Clinic Poplar Grove
Poplar Grove, IL
09.2020 - 07.2022
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness, comfort, safety, nutrition, hydration, exercise, recovering,and boarding of animals.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Education
Associate of Applied Science - Criminal Justice
Rock Valley College
Rockford, ILAssociate of Applied Science - Veterinary Science
Penn Foster Career School
Scranton, PA07-2021
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health codes compliance and safety
- Responsible alcohol service
- Bar management
- Inventory management and control
- Staff scheduling
- Customer relationship building
- Outgoing personality
- Supply ordering
Timeline
Veterinary Assistant
Animal Clinic Poplar Grove
09.2020 - 07.2022
Bar Manager
Pleasant Street Inc.
08.2012 - Current
Associate of Applied Science - Criminal Justice
Rock Valley College
Associate of Applied Science - Veterinary Science
Penn Foster Career School