Tessa Mickelson
Raton,NM
Summary
Results-driven professional with extensive experience in customer service and office administration. Known for critical thinking and effective communication, ready to leverage skills to optimize service delivery and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Fine Dining Server
Vermejo Park Ranch
Raton, New Mexico
06.2025 - Current
- Delivered exceptional dining experiences to guests at a luxury ranch resort.
- Upsold special menu items and featured wines, resulting in enhanced guest satisfaction.
- Collaborated with kitchen staff to ensure timely food service, contributing to overall guest satisfaction.
- Trained new servers on restaurant procedures and customer service standards, improving team efficiency. new servers on restaurant procedures and customer service standards.
Server
Outback Steakhouse
Rapid City, South Dakota
03.2024 - 02.2025
- Provided exceptional service to high volume of daily customers, enhancing overall dining experience.
- Delivered excellent customer service in fast-paced dining environment, ensuring customer satisfaction.
- Took and processed customer orders accurately and efficiently.
- Processed cash transactions accurately at the point-of-sale. and operated the point-of-sale system effectively.
- Executed opening and closing tasks, including preparing dining area and restocking supplies. such as setting up the dining area, restocking supplies.
Online ESL Instructor
VIP Kids
Rapid City, South Dakota
03.2020 - 04.2022
- Conducted individual English lessons for children aged 4-12, enhancing language development through tailored virtual instruction.
- Delivered interactive lessons using VipKid's curriculum, engaging students and improving language skills.
- Organized and maintained a professional virtual classroom, fostering a student-centered learning environment.
Office Manager
Rapid City Hearing Aid Center
Rapid City, South Dakota
09.2019 - 04.2021
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling for patient appointments and staff meetings to optimize office calendar.
- Facilitated communication among patients, audiologists, and vendors to enhance service delivery.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Processed invoices using in-house accounting software to maintain accurate financial records.
Server, Assistant Manager
Stonewalls Kitchen
Rapid City, South Dakota
06.2014 - 12.2019
- Supervised dining room operations for optimal guest satisfaction and service efficiency.
- Trained and mentored new servers in menu knowledge and customer service techniques.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Resolved customer complaints with professionalism and care, enhancing guest satisfaction.
- Created training programs to improve employee knowledge of products, menus, and services.
- Coordinated special events, including banquets and parties, tailored to customer requirements.
- Maintained current knowledge of industry trends related to hospitality services.
Education
Bachelor of Science - Political Science
Black Hills State University
Spearfish, SD12-2010
Skills
- Customer service
- Scheduling coordination
- Attention to detail
- Time management
- Effective communication
- Written communication
- Critical thinking
- Office administration
- Document organization
- Billing and coding
Affiliations
- Faith Formation Teacher for 2nd graders
References
Belinda Wickham
Director of Family Evangelization, Blessed Sacrament Church
Phone: 605-517-0748
Email: belinda@blessedsacramentchurch.org
Note: Belinda was the Director I worked under during my last year of teaching faith formation classes.
Bridget Grapentine
Director of Faith Formation, Blessed Sacrament Church
Phone: 605-580-5990
Note: Bridget was the Director of the Faith Formation program for which I taught classes for many years. She and I also were on an invite-only board of experienced faith formation teachers which developed diocesan-wide curriculum standards.
Catherine D'Hont
General Manager, Independent Ale House
Phone: (605) 786-7629
Email: katiedhont@outlook.com
Note: Katie was my supervisor when I worked at Independent Ale House.
Timeline
Fine Dining Server
Vermejo Park Ranch
06.2025 - Current
Server
Outback Steakhouse
03.2024 - 02.2025
Online ESL Instructor
VIP Kids
03.2020 - 04.2022
Office Manager
Rapid City Hearing Aid Center
09.2019 - 04.2021
Server, Assistant Manager
Stonewalls Kitchen
06.2014 - 12.2019
Bachelor of Science - Political Science
Black Hills State University