Tessa Mock
Renton,WA
Summary
Reliable and detail-oriented professional with experience independently running a coffee stand and supporting daily business operations. Skilled in customer service, cash handling, and maintaining smooth workflow in fast-paced environments. Focused on using strong communication, organization, and efficiency to help support business success and create a positive customer experience.
Overview
3
3
years of professional experience
Work History
Barista
Planet Beans
Renton
10.2022 - 01.2023
- Independently operated a coffee stand, preparing specialty coffee and espresso drinks.
- Provided excellent customer service and handled cash and card transactions.
- Maintained inventory, cleanliness, and daily stand operations.
- Worked efficiently in a fast-paced environment while managing multiple orders.
Barista
Starbucks Coffee
Renton, WA
07.2019 - 06.2021
- CONTACT INFO: Brandi Johnson (541-314-3400) & Airport plaza (206) 889-2229
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
AA Transfer Degree - Nursing
Insight School of Washington / Renton Technical College
Renton, WA12.2023
Certified Nurse Assisting - Nursing
Renton Technical College
Renton, WA08.2021
Skills
- Customer Service
- Cash Handling
- POS Systems
- Espresso Preparation
- Food & Beverage Service
- Time Management
- Multitasking
- Inventory Management
- Communication
- Attention to Detail
- Food Safety & Sanitation
- Problem Solving
- Teamwork
- Reliability
- Fast-Paced Environment Experience
Timeline
Barista
Planet Beans
10.2022 - 01.2023
Barista
Starbucks Coffee
07.2019 - 06.2021
AA Transfer Degree - Nursing
Insight School of Washington / Renton Technical College
Certified Nurse Assisting - Nursing
Renton Technical College