Summary
Overview
Work History
Education
Skills
Timeline
Server

Tessa Morantes

Redmond,OR

Summary

Accomplished Server Trainer at Olive Garden, adept in team collaboration and quality control, mentored new hires to peak efficiency. Leveraged strong memory retention and professional appearance to enhance service standards, significantly boosting customer satisfaction and referrals. Excelled in fast-paced environments, demonstrating exceptional verbal communication and food safety compliance.

Overview

3
3
years of professional experience

Work History

Server

Hideaway Tavern
08.2024 - Current
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Paid attention to detail while completing assignments.
  • Collaborated effectively with team members for smooth day-to-day workflow.

Server Trainer

Olive Garden
07.2021 - 05.2024
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

GED

Skills

  • Professional appearance
  • Memory retention
  • Team collaboration
  • Quality control

Timeline

Server

Hideaway Tavern
08.2024 - Current

Server Trainer

Olive Garden
07.2021 - 05.2024

GED

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Tessa Morantes