Tessa Nanny

• Managed patient check-in and scheduling for optimal flow of appointments.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Utilized electronic health record systems to maintain accurate patient information and records.
• Developed and implemented efficient front desk procedures to improve operational efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.

• Coordinated patient treatment plans to enhance workflow efficiency and optimize patient care.
• Managed scheduling for consultations and procedures, ensuring minimal wait times for patients.
• Developed strong relationships with patients, addressing concerns and providing education on treatment options.
• Collaborated with dental professionals to streamline communication and improve overall service delivery.

• Managed front desk operations, including greeting visitors, scheduling appointments, answering phone calls, and directing inquiries to appropriate staff members

• Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests

• Resolved customer complaints or issues in a timely manner to ensure high levels of satisfaction

• Maintained confidentiality of sensitive information while handling employee records or confidential documents

• Hiring/Training new employees
• Handling of inventory, sales, and cash management

• My position currently is running the front office at his Shelbyville Road practice and also being his EDDA.
• I schedule patients, take X-Rays, assist with fillings, root canals, crowns & bridges. Also, sterilization and room set-up.

• Assist Dentist with fillings, X-rays and cleanings
• Accountable for sterilizing and room preparation
• Help front office with scheduling and confirming appointments, filing and charting

• Selling, Fixing, managing tech products we sold
• Unloading truck, sorting inventory, managing inventory
• Antique Sales Coordinator
• Photographed and published Antique products online Louisville, KY
• Managed sales of sold inventory July 2014-November 2015