Tessa Northcraft
Tucson,AZ
Summary
Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Arizona's Rehab Campuses
Tucson, AZ
12.2023 - 02.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Certified Medical Assistant
Oasis Ascent
Mill Creek, UT
08.2023 - 11.2023
- Sanitized, restocked, and organized exam room and medical equipment.
- Directed patients to exam room, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in residential treatment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Prepared and administered medications to aid in recovery and reason for admission.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Patient Coordinator
Recovery Ways
Murray, UT
03.2022 - 03.2023
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health/mental challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Observed patients and tracked progress and medications while administering anti-depressant/anxiety therapies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Certified Medical Assistant
Northwest Medical Center-Urgent Care
Tucson, AZ
08.2021 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Wasatch Homeless Health Care (4th Street Clinic)
Salt Lake City, UT
04.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Prepared lab specimens for diagnostic evaluation.
Recovery Coach/Certified Peer Support Specialist
La Frontera Center Arizona
Tucson, AZ
03.2015 - 11.2019
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success post-treatment.
- Testified in court regarding client behavior, treatment goals and progress.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Conducted workshops on various topics related to addiction and mental health, raising awareness in the community about available resources.
Education
No Degree - Medical Assisting
Pima Medical Institute
Tucson, AZ11.2013
High School Diploma -
Ppep Tec High School
Tucson, AZ05.2002
Skills
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Crisis handling
- Patient Observation
- Rounds management
- Substance abuse experience
- Recovery-oriented approach
- Professional Boundaries Maintenance
- HIPAA Requirements
- Active Listening
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified Peer Support Specialist-2015
- CPR/First Aid (Current)
Timeline
Behavioral Health Technician
Arizona's Rehab Campuses
12.2023 - 02.2024
Certified Medical Assistant
Oasis Ascent
08.2023 - 11.2023
Patient Coordinator
Recovery Ways
03.2022 - 03.2023
Certified Medical Assistant
Northwest Medical Center-Urgent Care
08.2021 - 03.2023
Certified Medical Assistant
Wasatch Homeless Health Care (4th Street Clinic)
04.2020 - 04.2021
Recovery Coach/Certified Peer Support Specialist
La Frontera Center Arizona
03.2015 - 11.2019
No Degree - Medical Assisting
Pima Medical Institute
High School Diploma -
Ppep Tec High School