Tessa Renyer
Rising Sun,IN
Summary
Accomplished Supervisor at NorAm International, adept in staff management and problem-solving. Skilled in multitasking and effective communication, consistently achieving targets and fostering a positive work environment. Demonstrated adaptability and leadership, enhancing operational workflows and resolving conflicts with a results-driven approach.
Overview
6
6
years of professional experience
Work History
Supervisor
NorAm International
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions..
- Communicated with customers as well as job agencies through email as well as phone.
- Routed domestic and international shipments.
- Created and maintained employee timesheets for weekly payroll.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Associate
Omi Industries
11.2021 - 08.2022
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Assistant Manager
Red Roof Inn & Suites Hotel
01.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained the online reviews and customer communications.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Resolver customer altercations.
- Performed interviews and staff onboarding.
Freight Manager
Family Dollar
10.2020 - 01.2021
- Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
- Unloaded products from inbound trucks, and stocked shelves.
- Maintained a clean and safe stock area, as well as store floor.
- Conducted weekly inventory counts.
- Cover registers, customer returns, and lead the closing shift.
Hotel/RV Attendant
Rising Star Casino Resort - Rising Sun
01.2020 - 10.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Substitute Teacher, K-12
Switzerland County School
11.2018 - 12.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
No Degree - Elementary Education
Ivy Tech Community College of Indiana
Lawrenceburg, INHigh School Diploma -
Switzerland County High School
Vevay, IN06.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Problem-Solving
- Multitasking
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
Timeline
Supervisor
NorAm International
08.2022 - Current
Associate
Omi Industries
11.2021 - 08.2022
Assistant Manager
Red Roof Inn & Suites Hotel
01.2021 - 11.2021
Freight Manager
Family Dollar
10.2020 - 01.2021
Hotel/RV Attendant
Rising Star Casino Resort - Rising Sun
01.2020 - 10.2020
Substitute Teacher, K-12
Switzerland County School
11.2018 - 12.2018
No Degree - Elementary Education
Ivy Tech Community College of Indiana
High School Diploma -
Switzerland County High School
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