Tessa Steeves
Tallahassee,FL
Summary
Dedicated and professional with a proven track record of delivering high-quality service and fostering a positive work environment. Expertise in implementing strategies to enhance customer satisfaction while maintaining a collaborative and supportive workplace. Strong problem-solving skills, team leadership abilities, and effective communication. Committed to creating a productive and collaborative atmosphere that drives excellence and encourages growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Mojo's Smokehouse
04.2023 - 08.2023
- Delivered high quality service to approximately 200 per 4-hour shift, assisting them with their needs and ensuring a positive and attentive experience.
- Engaged with customers during downtime, fostering positive interactions and building rapport to enhance their overall experience
- Guaranteed the quality of both food and customer experience, upholding high standards and satisfaction throughout
- Processed transactions promptly, handling both cash and card payments, ensuring accurate change and receipts
- Completed end-of-shift tasks, including closing duties and preparation for the next shift, to ensure a smooth transition and maintain operational readiness
- Developed strong customer relationships, with many returning frequently and specifically requesting my service due to the positive experiences I provided
Hostess/Trainer
Mojo's Smokehouse
12.2022 - 04.2023
- Developed and implemented seating charts that considered and accommodated the preferences and needs of team members, ensuring a cohesive and effective work environment
- Managed customer seating for roughly 1,000 patrons per shift, ensuring an even spread of table occupancy to best manage workflow and service.
- Promptly handled and prepared to-go orders, maintaining accuracy and timeliness
- Provided attentive support to customers with any additional needs or special requests, upholding a positive and personalized experience.
- Completed additional tasks, or "cut work," thoroughly, systematically, and with a good attitude
- With any extra time, proactively assisted my coworkers with any additional work, disputes, or complaints they had, creating a productive, healthy work environment
Dishwasher
Mojo's Smokehouse
08.2022 - 12.2022
- Managed an exceptionally clean work environment and attitude throughout each shift
- Adeptly washed, dried, and put away dishes for roughly 1,000 customers per shift, ensuring cleanliness and readiness of service ware while maintaining high standards of hygiene and efficiency
Hostess/Server
Roberto's Bistro
10.2021 - 10.2022
- Delivered high-quality service to an average of 500 patrons per shift, ensuring proficiency and satisfaction
- Acted as host and server, efficiently managing all 14 tables, bussing and cleaning tables, and handling take-out orders. Establishing smooth operations and high-quality service for both dine-in and to-go customers
- Processed transactions promptly, handling both cash and card payments, ensuring accurate change and receipts
- Consistently maintained a clean and welcoming environment throughout the day
- Addressed and resolved any issues that arose with managers or customers, demonstrating strong problem-solving skills and a commitment to preserving a positive experience for all parties involved
- Developed strong customer relationships, with many returning frequently and specifically requesting my service due to the positive experiences I provided
Education
Bachelor of Science - Internal Medicine
Florida State University
Tallahassee, FL12.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- High-volume dining
- Table Bussing
- Suggestive Selling
Certification
CPR Certification
- Certified by the American Red Cross Organization
- 5-day training period
- Mastered skills including as CPR, the Heimlich maneuver, infant care, child care, safety precautions, emergency protocol, etc.
Timeline
Server
Mojo's Smokehouse
04.2023 - 08.2023
Hostess/Trainer
Mojo's Smokehouse
12.2022 - 04.2023
Dishwasher
Mojo's Smokehouse
08.2022 - 12.2022
Hostess/Server
Roberto's Bistro
10.2021 - 10.2022
Bachelor of Science - Internal Medicine
Florida State University
CPR Certification
- Certified by the American Red Cross Organization
- 5-day training period
- Mastered skills including as CPR, the Heimlich maneuver, infant care, child care, safety precautions, emergency protocol, etc.
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