Tessa Vera

Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

Drive sales through consultative selling to contribute to the store sales goals and gain market share from within the industry. Provide the right products and services to the professional customer to meet the immediate and prospective future needs. Instill trust and build relationships with customers, vendors, and associates to provide the optimum customer experience, drive sales, and deliver results.

My department is currently growing the professional customer by 13 accounts weekly year to date on a goal of 5. We are growing sales at a rate of 30% in comparison to the previous year on a goal of 10%. The customer satisfaction rating for the department is 95% year to date on a goal 85%.

I am metrics/KSI driven in order to drive success and leverage areas of opportunity. I work daily to overcome initial hesitancy and objections to meet customer needs and deliver results. I pride myself on integrity and contribute that to much to my career successes.

Oversee the operations of the financial center. Teach and train others to ensure the exceptional client experience. Gain in-depth knowledge of clients life priorities and connect them to the banking solution that meet their needs. Ensure federal regulatory practices for client and employee safety.

Manage the daily operations for a 35 million dollar store. Serve as a primary leader in achieving sales goals and services standards across multiple departments. Drive a culture of customer service and learning with positive motivation to teach and train. Review monthly P&L statements to leverage expenses and maximize profitability. Teach, coach, and train direct reports in business acumen, execution of store standards, and value based leadership. Conduct talent planning, hold interviews, make hiring and termination decisions. Partner with vendors and suppliers to manage inventory levels to meet customer demand and accommodate spike sales. Foster a relationship with service providers and vendors to discuss processes, issues, and gain product knowledge.