Tessa Washburn
New York
Summary
I am an enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable dining experiences for the customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I also maintain focus with a positive attitude in stressful situations in high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse Steakhouse
St. George, UT
06.2024 - 03.2025
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Pizza Factory
St. George, UT
07.2020 - 05.2024
- Processed customer orders accurately using point-of-sale system.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu items and service protocols.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Master of Arts - Vocal Performance - Musical Theater
New York University
New York (City), NY05-2027
Bachelor of Arts - Vocal Performance
Utah Tech University
St. George, UT05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Warm and friendly
- High energy and stamina
Languages
American Sign Language
Elementary
Timeline
Server
Texas Roadhouse Steakhouse
06.2024 - 03.2025
Server
Pizza Factory
07.2020 - 05.2024
Master of Arts - Vocal Performance - Musical Theater
New York University
Bachelor of Arts - Vocal Performance
Utah Tech University