TESSA WILSON
Wickenburg,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
CSR
Safelite Solutions
Columbus, OH
09.2022 - 01.2025
- Processed 50 plus glass claims efficiently, ensuring accurate documentation and compliance with company policies.
- Assisted customers in understanding claim processes, enhancing overall satisfaction and clarity.
Behavioral Health Technician
The Meadows
Wickenburg, AZ
08.2019 - 01.2021
- Treating patients with behavioral problems caused by mental health issues. Responsible for monitoring the behavior of the patient, following the guidelines of treatment from a mental health professional, and regularly reporting any progress or problems.
In Home Care Provider
Angelkare
Aberdeen, SD
06.2007 - 07.2013
- Provided primary personal care to patients, such as bathing and dressing them in their own home. Along with medical care, they also provide light housekeeping duties around the home and help patients with other tasks around their home.
Debt Collector/Consolidation
Progressive Financial Services
Aberdeen, SD
07.2008 - 12.2010
- Managed multiple delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts.
- Negotiated payment plans with clients to resolve outstanding debts.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
Education
High School Diploma -
Aberdeen Career Planning Center
Aberdeen, SDSkills
- Communications
- Teamwork
- Strong Work Ethic
- Call center experience
- Data entry
- Customer service
Timeline
CSR
Safelite Solutions
09.2022 - 01.2025
Behavioral Health Technician
The Meadows
08.2019 - 01.2021
Debt Collector/Consolidation
Progressive Financial Services
07.2008 - 12.2010
In Home Care Provider
Angelkare
06.2007 - 07.2013
High School Diploma -
Aberdeen Career Planning Center