Tessa Alvarado

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Served high customer volumes during special events, nights, and weekends.

• Responded calmly to crises, delivering life-saving measures when necessary.
• Collaborated with teammates to communicate patient needs with accuracy and speed using hospital and medical codes.
• Quickly responded to codes and cardiac monitor alarms.
• Answered telephone calls to offer information about ER, answer questions, and direct calls to staff.
• Utilized multiple PC applications throughout the day.
• Liaised between nurses, physicians, patients, and visitors.
• Used the hospital's paging system to contact specific personnel.

• Assisted patients with daily living activities for comfort and wellbeing.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Med-surg/ICU/Dialysis
• Provided inpatient care to diverse population of adult and pediatric medical and surgical patients within my practice.
• I supported high-acute patients needing complex care such as ventilator management, hospice,and burn victims.
• I quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations

I promoted specials to current and future guests while handling member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments. I assisted guests when they were in the studio and over the phone to relate to promotions as inquiries came in. I kept a clean and orderly studio.

I was trusted to create a happy, safe, exciting, and nurturing environment for families with children in Sonoma County. I provided overnight care for families of multiple. I traveled with family to out of state. I ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.

Enhanced customer satisfaction by providing efficient and friendly food service. I handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business. I managed the cash register accurately, ensuring the proper handling of transactions and tips.

I improved customer satisfaction by providing timely and efficient auto glass replacement services. I help managed inventory effectively to ensure availability of all necessary parts and materials for auto glass repair jobs. I worked a scheduling system for appointments and repairs.

I enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations while boosting employee morale through regular recognition of outstanding work and providing opportunities for professional growth. I coordinated resources effectively to meet project deadlines and achieve desired results.