Tessie Hooper
Decatur,TN
Summary
Dynamic and results-oriented professional with extensive experience in executive support and customer service, notably at Casa Monroe. Excelled in maintaining confidentiality and optimizing executive workflows, alongside enhancing customer relations at Regions Bank. Skilled in office management and banking regulations, with a proven track record of improving customer satisfaction ratings through personalized solutions.
Overview
2
2
years of professional experience
Work History
Executive Assistant
Casa Monroe
01.2023 - 03.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Relationship Banker
Regions Bank
01.2022 - 01.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Education
High School Diploma -
McMinn County High
05-1996
Skills
- Executive support
- Office management
- Information confidentiality
- Account monitoring
- Customer Service-oriented
- Banking regulations
- Excel spreadsheets
- Credit assessment
- Phone etiquette
- Bookkeeping
- Payroll
- Bank services
Timeline
Executive Assistant
Casa Monroe
01.2023 - 03.2024
Relationship Banker
Regions Bank
01.2022 - 01.2023
High School Diploma -
McMinn County High
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