Tesuan Smith
Villa Rica,GA
Summary
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Methodical professional bringing several years of experience in shipping, receiving and organizing supplies to meet business needs. Good inventory control and auditing skills. Desire long-term, growth-oriented position with a successful company. .
Overview
11
11
years of professional experience
Work History
Logistics Manager
Nolan Transportation Group, LLC
Atlanta, GA
10.2020 - 04.2022
- Responded quickly to customer inquiries about order status or changes in schedules.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Developed training materials and conducted sessions for new logistics staff members.
Claims Representative
State Farm
Dunwoody, GA
03.2011 - 08.2019
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Documented changes in claim statuses using specialized software systems.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Educated customers on their rights under state and federal regulations governing insurance policies.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC08-2005
Comptia A+ - Information Technology
ATG Learning
Atlanta, GASkills
- Vendor Relationship Management
- Strategic Sourcing
- Freight Forwarding
- Freight Cost Reporting
- Operational Management
- Customs Compliance
- Transportation Management Systems
- Fleet Dispatch
- Carrier Negotiations
- Accident review
- Insurance knowledge
- Claims Investigation
- Policy Interpretation
- Time Management
- File Management
- Documentation research
Timeline
Logistics Manager
Nolan Transportation Group, LLC
10.2020 - 04.2022
Claims Representative
State Farm
03.2011 - 08.2019
High School Diploma -
Lower Richland High School
Comptia A+ - Information Technology
ATG Learning
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