Teuaililo Faapuna
Menifee,CA
Summary
Reliable Shift Leader with 2 years in the hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands.
Overview
11
11
years of professional experience
Work History
Shift Leader
Poki Bowl
12.2021 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Table Games Dealer
Soboba Casino
11.2022 - 11.2023
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
Table Games Dealer
Valley View Casino
03.2022 - 11.2022
- Monitored game for potential security risk to protect operation and players.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Monitored players behavior, taking appropriate action against rule violations.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
General Merchandiser
Target
08.2021 - 10.2021
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
- Followed orders precisely for correct items, sizes and quantities.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
Data Entry Clerk
UPS Customer Center
07.2020 - 04.2021
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
Forklift Operator
Estes Express
07.2018 - 12.2018
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Transport Driver
Bimbo Bakeries USA
09.2017 - 06.2018
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatch to convey delays and adjust delivery plans.
Transport Driver
Celadon Trucking
10.2016 - 09.2017
- Completed accurate paperwork for shipments, ensuring proper documentation for customs clearance when needed.
- Conducted regular vehicle inspections, ensuring proper maintenance and compliance with safety standards.
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
Lease Purchase Owner/Operator
JCT Logistic
05.2016 - 07.2016
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Registered clients on database to enable tracking history and maintain updated records.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
OTR Truck Driver
Cr England - Global Transportation
12.2015 - 05.2016
- Collaborated with fellow truck drivers to share best practices, improve performance, and promote a supportive working environment.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Optimized routes based on road knowledge, traffic updates and GPS data.
Shift Leader
Three Point Center
01.2015 - 11.2015
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Professional Support Staff Member
Chrysalis
07.2014 - 11.2015
- Assisted in project management tasks, contributing to the successful completion of various initiatives on time and within budget.
- Attended training sessions to stay updated on procedures and services.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Communicated with clients on behalf of staff to relay messages and information.
Manufacturing Production Associate
Express Employment Professionals
04.2013 - 07.2014
- Collaborated with cross-functional teams to ensure seamless communication and alignment of production goals across departments.
- Oversaw logistics and inventory management for storeroom.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Performed general equipment maintenance and repair to minimize downtime.
Education
High School Diploma -
Millcreek High School
St. George, UT05.2011
Skills
- Client Service
- Diplomatic and Fair
- Sales and Upselling
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Team Leadership
- Time Management
- Attention to Detail
- Multitasking
- Networking
- Problem Resolution
Timeline
Table Games Dealer
Soboba Casino
11.2022 - 11.2023
Table Games Dealer
Valley View Casino
03.2022 - 11.2022
Shift Leader
Poki Bowl
12.2021 - Current
General Merchandiser
Target
08.2021 - 10.2021
Data Entry Clerk
UPS Customer Center
07.2020 - 04.2021
Forklift Operator
Estes Express
07.2018 - 12.2018
Transport Driver
Bimbo Bakeries USA
09.2017 - 06.2018
Transport Driver
Celadon Trucking
10.2016 - 09.2017
Lease Purchase Owner/Operator
JCT Logistic
05.2016 - 07.2016
OTR Truck Driver
Cr England - Global Transportation
12.2015 - 05.2016
Shift Leader
Three Point Center
01.2015 - 11.2015
Professional Support Staff Member
Chrysalis
07.2014 - 11.2015
Manufacturing Production Associate
Express Employment Professionals
04.2013 - 07.2014
High School Diploma -
Millcreek High School
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