AMERICA GARZA
Dallas,TX
Summary
Dependable and attentive professional with extensive knowledge of banking products and services. Proven track record as a branch manager, consistently enhancing account member satisfaction and loyalty through effective management. Strong understanding of loan and financial products, with a commitment to fostering community connections beyond transactional relationships.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Senior Branch Manager
TBK Bank
Dallas, TX
08.2023 - Current
- Oversaw daily operations of busy bank branch, managing customer service, sales, and team performance.
- Led team of 9 employees, providing guidance, training, and performance evaluations to enhance productivity.
- Collaborated with regional managers to develop strategic plans that aligned branch objectives with compliance requirements.
- Analyzed financial reports to identify growth opportunities and implemented corrective actions as necessary.
- Ensured adherence to internal policies through regular audits and a strong focus on risk management.
- Resolved escalated customer complaints effectively, fostering positive customer relations and enhancing overall satisfaction.
- Implemented employee development programs, including cross-training initiatives, to enhance staff skills and improve service delivery.
- Built relationships with key clients and partners through proactive communication and tailored service.
Assistant Banking Center Branch Manager
B1Bank
Addison, TX
08.2021 - Current
- Developed and established branch goals in alignment with strategic objectives.
- Motivated team members to achieve goals, contributing to branch profitability.
- Oversaw daily operations while supporting branch manager, facilitating smooth workflow.
- Supervised branch personnel and operations in branch manager's absence, ensuring seamless workflows.
- Delivered fast, knowledgeable services to meet diverse banking needs, enhancing customer satisfaction.
- Partnered with regulatory representatives for timely and accurate filings, ensuring compliance.
- Delegated employee duties to ensure accuracy and timeliness of work.
- Balanced cash drawers and maintained accurate cash count records.
Assistant Branch Manager
TBK Bank
Dallas, TX
04.2023 - 04.2026
- Oversaw daily branch operations, streamlining administrative processes to support branch manager effectively.
- Monitored branch activity, including transaction counts and loan volumes.
- Recommended operational policy improvements and provided feedback to enhance overall branch efficiency.
- Ensured compliance with audit procedures to uphold regulatory standards.
- Prepared daily, weekly, and month-end reports to maintain communication with management.
- Evaluated staff performance by preparing annual reviews and conducting coaching sessions to foster team development.
Banker
BILINGUAL UNIVERSAL
TEXAS
02.2018 - 08.2021
- Processed customer payments for bills, loans, and mortgages, ensuring timely and efficient transactions. for bills, loans and mortgages
- Processed cash check transactions for customers after verifying signatures and account balances. and pay out money after verifying that signatures are correct, written and numerical amounts agree, and accounts have sufficient funds
- Processing cash withdrawals and deposits
- Open accounts for new customers and prepare new account paperwork, applications and request the required identification
- Identified needs of new and existing customers, recommending tailored services to enhance satisfaction
- Assisted in verifying daily maintenance and reviewing new accounts, ensuring accuracy and compliance
- Investigate, correct and follow up on discovered errors upon customers' request
- Prepare and verify cashier's checks
- Ensure operational integrity through compliance with all policies, procedures and regulations
- Assisted customers with debit card inquiries and online banking support to enhance their experience. with Debit card and online banking support
- Actively listened to customers by giving full attention and understanding their concerns.
- Have personal support for our customers including answering calls emails and any questions that the customers may have
- Trained employees on cash drawer operation.
Lead Client Service Representative
GREEN BANK
Plano, Tx
01.2017 - 01.2018
- Fostered strong relationships with clients through proactive engagement strategies.
- Provided accurate and timely responses to client questions and concerns.
- Opened customer accounts by collecting and verifying identity information and recording account details.
- Maintained customer records by accurately updating account information.
- Attracted potential customers by answering product and service questions and recommending additional offerings.
Bilingual Bank Teller
JP MORGAN CHASE
09.2015 - 02.2017
- Verified signatures and amounts on checks before cashing to ensure accuracy and account sufficiency.
- Processed customer transactions in systems, ensuring accurate records and timely receipt generation.
- Balanced currency, coins, and checks in cash drawers at shift end, calculating daily totals with precision.
- Examined checks for endorsements and verified critical details such as dates and identification.
- Counted received currency and checks manually or using machines to prepare for deposit.
- Verified and issued cashier's checks, streamlining customer transactions and enhancing service efficiency.
- Sorted and filed deposit slips and checks for efficient record-keeping.
- Investigated and resolved account discrepancies, ensuring customer satisfaction and maintaining account accuracy.
Education
High School Diploma -
Evolution Academy Charter
Dallas, TXBusiness - Associate Of Science
Eastfield College
Mesquite, TXSkills
- Executive administrative support
- Project management
- Financial auditing
- Microsoft Excel expertise
- Microsoft 365 proficiency
- Information organization
- Analytical skills
- Team leadership
- Employee training
- Time management
- Organizational skills
- Interpersonal communication
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Notary Public, State of Texas
Timeline
Senior Branch Manager
TBK Bank
08.2023 - Current
Assistant Branch Manager
TBK Bank
04.2023 - 04.2026
Assistant Banking Center Branch Manager
B1Bank
08.2021 - Current
Banker
BILINGUAL UNIVERSAL
02.2018 - 08.2021
Lead Client Service Representative
GREEN BANK
01.2017 - 01.2018
Bilingual Bank Teller
JP MORGAN CHASE
09.2015 - 02.2017
High School Diploma -
Evolution Academy Charter
Business - Associate Of Science
Eastfield College