Tewana Henderson

• Process high-volume, multi-state title and registration documentation, ensuring compliance with state-specific requirements.
• Audit dealer-submitted packages for accuracy, completeness, and legal enforceability.
• Validate identity, insurance, VIN, and ownership documentation to prevent delays.
  
• Maintain detailed electronic and physical files for audit readiness.
  
• Communicate with dealers and partners to resolve documentation issues.
  

• Supervised multi-state title operations, overseeing 150-200 files weekly.
• Led daily pipeline reviews, monitored KPIs, and redistributed workload across 300+ open items.
• Resolved 25-40 escalated discrepancies weekly, including payoff issues and documentation defects.
• Updated internal procedures and trained more than 50 specialists on regulatory changes.
• Conducted secondary QC reviews to validate completeness and accuracy.
• Provided status updates to leadership on productivity trends and risks.

• Executed post-approval documentation review for 120-150 mortgage files weekly.
• Reviewed title, insurance, and collateral documentation to confirm lien enforceability.
• Cleared documentation exceptions with legal, servicing, and vendor partners.
• Prepared audit-ready packages and maintained exception logs.
• Identified recurring defects and recommended process improvements

• Supported servicing operations through collateral validation, documentation QC, and risk identification.
• Verified signatures, borrower authorizations, and execution requirements.
• Reviewed loan files for completeness, including title documentation and recorded instruments.
• Conducted QC reviews to ensure imaging integrity and system accuracy.
• Served as a subject matter resource for documentation standards.