Texroy Brown
Brooklyn,USA
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Barista Shift Supervisor
Jack's Stir Brew
138 West 10th Street
01.2021 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new baristas on beverage preparation and service standards.
- Implemented inventory management practices to optimize product availability and reduce waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Guest Service Representative
Target
1598 Flatbush Avenue
09.2024 - 03.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring accurate transactions and maintaining a balanced drawer.
- Collaborated with team members to enhance in-store promotions and improve customer experience.
- Trained new staff on operational procedures and customer service best practices.
Project Assistant
Development Bank of Jamaica
01.2021 - 01.2022
- Liaising with consultants from the World Bank and Inter-American Development Bank to provide financial aid to small businesses to boost growth and innovation
- Coordinate meetings as directed
- Providing clerical support to project accountants and reviewing contracts to ensure supporting documentation is appropriate and accurate
Accounting Clerk
Jamaica National Bank
Kingston, Jamaica
01.2019 - 01.2020
- Type accurately, prepare and maintain accounting documents and records while providing accounting and clerical support to the accounting department
- Research, track and restore accounting or documentation problems and discrepancies
- Reconcile accounts and prepare bank deposits, general ledger postings and statements
Teacher
March Street Summer School
06.2016 - 08.2017
- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning
Education
Global Business Management- Ontario Graduate Certificate - Business Law, Human Resource Management, Marketing, Economics
Humber Institute of Advanced Technology
Etobicoke, ON01-2020
Bachelors - accounting and economics
University of the West Indies Mona
Kingston, Jamaica01-2019
Skills
- Microsoft Office
- Customer Service
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Food and beverage service
- Inventory management
Volunteer Experience
Teacher, March Street Summer School, 2016, 2017, Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning.
Timeline
Guest Service Representative
Target
09.2024 - 03.2026
Barista Shift Supervisor
Jack's Stir Brew
01.2021 - Current
Project Assistant
Development Bank of Jamaica
01.2021 - 01.2022
Accounting Clerk
Jamaica National Bank
01.2019 - 01.2020
Teacher
March Street Summer School
06.2016 - 08.2017
Bachelors - accounting and economics
University of the West Indies Mona
Global Business Management- Ontario Graduate Certificate - Business Law, Human Resource Management, Marketing, Economics
Humber Institute of Advanced Technology