Angelina Rivera
Reading,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Winnies Tea Bar
West Reading, PA
01.2022 - Current
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Promoted positive team morale by encouraging collaboration among staff members.
Customer Service Associate
CVS
Reading, PA
05.2023 - 06.2024
- Entrusted to work on inventory control to ensure inventory was accurate
- Organized floor displays to maximize space and draw attention to customers
- Providing exceptional customer service to ensure customer satisfaction
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
Crew Trainer
McDonalds
Sinking Spring, PA
05.2021 - 01.2022
- Entrusted to work on inventory control to ensure inventory was accurate
- Meeting customer satisfaction on a day to day basis
- Training employees to perform effectively to ServSafe standards
Education
Accounting - Accounting
Reading Area Community College
Reading05.2027
Skills
- Problem Solving
- Self-Motivated
- Active Listening
- Competitive
- Microsoft Office
- Customer Relationship Management
- Multitasking
- Brand representation
Timeline
Customer Service Associate
CVS
05.2023 - 06.2024
Barista Shift Supervisor
Winnies Tea Bar
01.2022 - Current
Crew Trainer
McDonalds
05.2021 - 01.2022
Accounting - Accounting
Reading Area Community College
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