Teyahnia Taylor
Granite City,IL
Summary
Experienced with fast-paced service environments, delivering prompt and accurate order processing. Uses effective communication and multitasking skills to maintain customer satisfaction. Knowledge of cash handling and teamwork principles, ensuring smooth operations and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Ravanelli's Restaurant
Collinsville, IL
04.2019 - 03.2021
- Processed customer orders efficiently through drive-thru system, ensuring accuracy and speed.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
Restaurant Hostess
Ravanelli's Restaurant
Collinsville, IL
04.2019 - 03.2021
- Monitored dining area for cleanliness and readiness, upholding restaurant standards for ambiance and hygiene.
- Developed strategies for optimizing seating arrangements during busy periods, reducing wait times for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Collinsville High School
Collinsville, IL05.2022
Skills
- Cleaning and sanitation
- Excellent communication
- Customer service
- Problem-solving
- Multitasking and organization
- Taking and preparing orders
- Reliability and punctuality
- Patience and empathy
- Order accuracy
- Supply restocking
- Order bagging
Timeline
Drive-Thru Cashier
Ravanelli's Restaurant
04.2019 - 03.2021
Restaurant Hostess
Ravanelli's Restaurant
04.2019 - 03.2021
High School Diploma -
Collinsville High School