Teyanna M. Harris
Calumet City,IL
Summary
Dedicated and compassionate professional with a diverse background in customer service and medical care. Possessing a proven track record of delivering exceptional service in fast-paced environments, I bring a unique blend of interpersonal skills and healthcare expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Riveredge Hospital
Oak Park, IL
04.2025 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Personal Cleaner
Amazing Mops Cleaning Services
Chicago, IL
06.2016 - Current
- Executed comprehensive cleaning tasks in professional buildings and residential homes, ensuring high standards of cleanliness and sanitation.
- Employed industry-leading cleaning techniques and used appropriate cleaning agents to achieve optimal results while maintaining the integrity of various surfaces.
- Efficiently managed cleaning schedules, completing tasks within designated timeframes and adapting to changing priorities as needed.
- Conducted thorough inspections after each cleaning session to verify quality and address any areas requiring additional attention, ensuring client satisfaction.
Paraprofessional
KIPP Charter Schools
Chicago, IL
11.2023 - 04.2025
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Transportation Aide
SCR Medical Transportation
Chicago, IL
09.2023 - 11.2023
- Safely transported disabled children to and from school, medical appointments, and extracurricular activities, ensuring their well-being throughout the journey.
- Implemented specialized equipment and protocols to secure and assist children with mobility challenges during transportation, maintaining a safe and comfortable environment.
- Collaborated with parents, teachers, and healthcare professionals to understand individualized needs and create personalized transportation plans for each child.
- Maintained a clean and well-maintained vehicle, routinely checking for safety compliance and promptly addressing any issues to ensure a secure transportation experience.
Mental Healthcare Technician
The Pavillion Foundation
Champaign, IL
08.2022 - 09.2023
- Provided compassionate and individualized care to children in a mental healthcare setting, establishing a supportive and therapeutic rapport to contribute to their emotional well-being.
- Implemented and monitored behavioral intervention plans, collaborating with a multidisciplinary team to address the unique needs of each child and promote positive behavior.
- Conducted regular assessments to observe and document changes in behavior, mental health status, and progress, maintaining accurate and confidential records for each child.
- Assisted in the implementation of therapeutic activities and interventions under the guidance of mental health professionals, fostering a structured and therapeutic environment.
- Actively engaged in crisis intervention, employing de-escalation techniques and ensuring the safety of children during challenging situations.
Customer Service Representative
Domino's
Champaign, IL
12.2019 - 05.2022
- Delivered exceptional customer service by promptly and courteously addressing customer inquiries, concerns, and orders via phone and in-person interactions.
- Accurately processed customer orders, ensuring attention to detail regarding pizza specifications, toppings, and special requests to guarantee customer satisfaction.
- Demonstrated a deep knowledge of Domino's menu items, promotions, and policies to provide accurate information and recommendations to customers.
- Effectively resolved customer issues and complaints, demonstrating a proactive and solutions-oriented approach to maintain positive customer relationships.
Personal Shopper Associate
Walmart
Cicero, IL
07.2015 - 04.2018
- Provided personalized shopping assistance to customers, guiding them through product selections, and offering recommendations based on their preferences and needs.
- Demonstrated in-depth knowledge of Walmart's product offerings, promotions, and pricing structures to effectively assist customers in making informed purchasing decisions.
- Efficiently navigated the store layout to locate items, ensuring a streamlined and time-effective shopping experience for customers.
- Utilized handheld devices and technology to check inventory levels, locate products, and provide real-time information to customers about product availability.
- Assisted customers in finding and applying discounts, coupons, and promotions, maximizing their savings and fostering loyalty.
Education
Bachelor of Science - Social Work
National Louis University
Chicago, ILPsychology
University of Illinois Urbana-Champaign
Urbana, IL05.2025
Skills
- Customer service
- Food service
- Communication skills
- Computer literacy
- Conflict Management
- Interpersonal Communication
- De-escalation techniques
- Crisis intervention
Certification
- Els-PARA
- Food & Sanitation
Timeline
Mental Health Technician
Riveredge Hospital
04.2025 - Current
Paraprofessional
KIPP Charter Schools
11.2023 - 04.2025
Transportation Aide
SCR Medical Transportation
09.2023 - 11.2023
Mental Healthcare Technician
The Pavillion Foundation
08.2022 - 09.2023
Customer Service Representative
Domino's
12.2019 - 05.2022
Personal Cleaner
Amazing Mops Cleaning Services
06.2016 - Current
Personal Shopper Associate
Walmart
07.2015 - 04.2018
Psychology
University of Illinois Urbana-Champaign
Bachelor of Science - Social Work
National Louis University