Teyanna Sheppard
Glendale,AZ
Summary
Highly- motivated Mayo clinic employee with a strong background in patient scheduling and workflow management along with healthcare administration. Demonstrated effectiveness in coordinating multi-specialty appointments and improving service delivery across clinics. Leverages technical proficiency and customer service skills to enhance the patient experience and operational success. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Clinic Health System
11.2025 - Current
- Managed patient scheduling and appointment coordination, improving operational efficiency through streamlined processes.
- Identified and proposed enhancements for processes and services, contributing to increased efficiency in patient appointment management.
- Developed proficiency in scheduling workflows across 20 clinics and 4 departments, effectively coordinating patient care with specialized knowledge.
- Organized complex scheduling which may include multi-specialty itineraries.
- Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team
- Applied strong technical skills to navigate electronic tools to determine accurate appointment scheduling
- Adapted quickly to changing circumstances by implementing new strategies.
Medical Administrative Assistant
Mayo Clinic
07.2024 - 11.2025
- Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient
- Routed messages and resolved patient inquiries efficiently, enhancing patient satisfaction.
- Answered telephone calls, providing information and directing inquiries to appropriate staff efficiently.
- Coordinated travel and expense management, ensuring smooth operations for the healthcare team.
- Scheduled work flows to ensure efficient operations within the office., managing telephone calls, online requests, and/or fax requests
- Coordinated administrative tasks to support daily operations and improve efficiency.
- Answered incoming calls and emails, responding to inquiries and providing information as required.
Registration Scheduler
HonorHealth
04.2024 - 07.2024
- Maintained accurate patient registration records and managed incoming calls for the scheduling of appointments.
- Reviewed and updated patient demographic information in the database, ensuring accuracy and completeness of data entry.
- Developed and implemented policies and procedures related to appointment scheduling, cancellations, rescheduling, no-shows.
- Coordinated communication between various departments within the organization for efficient scheduling practices.
- Processed payments from patients at time of service according to established protocols.
- Assisted patients with canceling and rescheduling appointments.
- Evaluated medical insurance details and informed patients of uncovered fees.
DESK OPERATIONS SPECIALIST
Mayo Clinic
06.2022 - 03.2024
- Anticipated and responded to patient needs, supporting health care providers in a multispecialty medical practice
- Assisted patients in using kiosks, demonstrating technological proficiency
- Collect accurate and pertinent vitals tailored to the specific needs of different visits and departments
- Coordinated complex appointment schedules and daily activities, allowing care providers to focus on patient care
- Obtained and verified patient demographics and medical insurance information
- Play a crucial role in ensuring the smooth flow of patient appointments by managing the initial stages of their clinical experience
- Prepared patients, completed pre-examination, and managed the flow of patient materials
- Processed ABN forms, performed insurance verification, and handled patient appointment communications
- Scheduled and rescheduled tests/consults requests from various communication channels
- Spearheaded patient rooming process for various departments, exhibiting a strong grasp of clinical protocols and a commitment to maintaining the highest standards of patient care.
FULFILLMENT ASSOCIATE
Amazon
05.2017 - 06.2022
- Collaborated closely with team members to deliver project requirements, develop effective solutions, and meet deadlines
- Conducted inventory control activities including counting and stocking merchandise for organized storage
- Ensured product quality by meticulously checking each item before stowing in designated locations
- Maintained an inventory accuracy rate of 90%, reflecting attention to detail and precision in handling stock
- Prepared orders for shipment, demonstrating proficiency in picking, packing, and labeling merchandise
- Recognized as employee of the month four times, underscoring consistently high productivity levels and valuable contributions to the team's success.
KEY HOLDER
Torrid
05.2017 - 05.2018
- Balanced company policies, procedures, shrink/loss preventions, payroll, reporting, and scheduling for efficient store operations
- Consistently exceeded monthly goals for new customer credit card applications, showcasing a strong sales and customer service focus
- Delegated daily tasks to team members, optimizing group productivity and ensuring task efficiency
- Directed and led the store team to achieve sales objectives, focusing on performance management, training, and development
- Efficiently operated the Point of Sale (POS) system to facilitate transactions
- Greeted and assisted customers, delivering exceptional customer service
- Identified and resolved process issues, contributing to a smoother workflow and improved efficiency
- Maintained an effective and open line of communication with the store manager and district manager
- Practiced an empathetic approach to customer interactions, resolving issues to enhance the overall customer experience
- Sorted inventory, contributing to well-organized store operations and effective merchandise tracking.
Education
Bachelor of Science - Health Care Administration And Policy
Arizona State University
Tempe, AZ05-2027
Associate of Arts -
Pierce College
Lakewood, WA05-2018
Skills
- Healthcare operations
- Workflow management
- Documentation and reporting
- Computer skills
- Electronic health records
- Multitasking and prioritization
- Team collaboration
- Attention to detail
- Excellent communication
Certification
Basic Life Support, 09/2023, American Heart association, Phoenix, AZ
Timeline
Patient Appointment Services Specialist
Mayo Clinic Health System
11.2025 - Current
Medical Administrative Assistant
Mayo Clinic
07.2024 - 11.2025
Registration Scheduler
HonorHealth
04.2024 - 07.2024
DESK OPERATIONS SPECIALIST
Mayo Clinic
06.2022 - 03.2024
FULFILLMENT ASSOCIATE
Amazon
05.2017 - 06.2022
KEY HOLDER
Torrid
05.2017 - 05.2018
Bachelor of Science - Health Care Administration And Policy
Arizona State University
Associate of Arts -
Pierce College