Teyonna Boyd
Milwaukee
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cencora
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Seasonal Tax Preparer
Atc Income Tax
01.2019 - 03.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Retention Customer Service Representative
Charter Communications
10.2019 - 08.2023
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Fostered a positive work environment by contributing constructive input during meetings and participating in team-building activities.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Pharmacy Technician
Alps Pharmacy
04.2018 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Medical Anthropology
Milwaukee Career College
Milwaukee, WI07-2020
High School Diploma -
James E Groppi
Milwaukee, WI06-2015
Skills
- Customer service
- Customer relationship management
- Conflict resolution
- Product knowledge
- Data analysis
- Customer retention
- Team collaboration
- Call handling
- Tax preparation
- Time management
- Effective communication
- Problem solving
- Critical thinking
Timeline
Customer Service Representative
Cencora
10.2023 - Current
Retention Customer Service Representative
Charter Communications
10.2019 - 08.2023
Seasonal Tax Preparer
Atc Income Tax
01.2019 - 03.2025
Pharmacy Technician
Alps Pharmacy
04.2018 - 09.2019
No Degree - Medical Anthropology
Milwaukee Career College
High School Diploma -
James E Groppi
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