TAYLOR FREEMAN
High Point
Summary
Experienced and highly organized Assistant Manager with over 8 years of experience in retail and customer service management. Possesses strong leadership and problem-solving skills, as well as excellent communication and interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Account Executive
YESCO Signs
01.2025 - 03.2025
- Successfully oversaw seven sign repair projects while maintaining customer satisfaction and relations.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Assistant Manager
Silverline Standard / Car Keys Express
05.2024 - 12.2024
- Managed daily operations and addressed customer inquiries and concerns
- Successfully trained 2 new employees with a focus on building customer relationships
- Delivered accurate results that aligned with company values
- Effectively demonstrated rapid ability to learn and apply technical skills such as programming car keys
Legal Assistant
ITicket.law Powered By Hatley Law
03.2023 - 04.2024
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Maintained positive client relationships while informing of court hearing details and directions
- Successfully assisted 300+ clients with hiring an attorney by building rapport and informing about potential court outcomes
- Completed electronic filings, initiated billing statements, and managed firm administrative matters
Cashier/Server
Granny's Donuts
05.2016 - 05.2022
- Managed telephone and in-person orders, inquiries, and provided support for 100+ clients daily with the Triad's Best! Donut Winner in 2022
- Maintained daily organization, cleanliness, and restocking supplies and ingredients for both store locations
- Responsible for overseeing one of three location's daily opening and closing of operations for 5+ years
Education
Bachelor of Business Administration - Business Management
Appalachian State University
Boone, NC05.2021
Skills
- Technology Proficiency
- Decision Making
- Training Delivery
- Organizational Skills
- Customer Service
- Client relationship building
- Account management
- Written and verbal communication
- Strategic selling
Timeline
Account Executive
YESCO Signs
01.2025 - 03.2025
Assistant Manager
Silverline Standard / Car Keys Express
05.2024 - 12.2024
Legal Assistant
ITicket.law Powered By Hatley Law
03.2023 - 04.2024
Cashier/Server
Granny's Donuts
05.2016 - 05.2022
Bachelor of Business Administration - Business Management
Appalachian State University
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