Taysha Guzman
Brooklyn
Summary
Dynamic professional with extensive experience at Columbia University Medical Center, excelling in problem-solving and communication. Proven track record in enhancing customer satisfaction and loyalty through effective service solutions. Skilled in HIPAA compliance and training, consistently achieving high first-call resolution rates while managing multiple priorities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Practice Associate III
Columbia University Medical Center
New York, NY
03.2021 - Current
- Answer high-volume inbound and outbound calls, assisting customers with service changes, billing questions, account updates, and scheduling needs.
- Investigate and resolve customer inquiries related to billing discrepancies, insurance coverage, service adjustments, and policy issues.
- Build trust and customer loyalty through thoughtful listening, clear explanations, and professional communication.
- Identify customer needs and proactively recommend appropriate services and solutions, contributing to increased monthly revenue.
- Verify service order accuracy, documentation, and account details; correct errors to ensure compliance and customer satisfaction.
- Handle sensitive payment discussions and successfully negotiate outstanding balances when required.
- Maintain accurate records across multiple systems while actively engaging with customers on the phone.
- Consistently achieve high first-call resolution rates by efficiently resolving issues without escalations.
Executive Assistant
New York University Hospital
New York, NY
03.2019 - 03.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Facilitated training and onboarding for incoming office staff.
- Managed social media content ideas to highlight cosmetic services and patient success stories.
- Coordinated surgical procedures, ensuring excellent patient care and communication.
- Collaborated with vendors and managed product inventory for marketing events and cosmetic procedures.
- Provided high-level customer service support to medical and cosmetic patients in a fast-paced environment.
- Responded to customer inquiries regarding services, pricing, billing, and scheduling.
- Collected payments, processed adjustments, and ensured accurate entry into customer records.
- Addressed concerns professionally to retain patients and maintain satisfaction.
Education
High School Diploma -
Saint Michael Academy
New York, NYSkills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- HIPAA compliance
- Patient education
- Self motivation
- Training and development
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Limited Working
Timeline
Practice Associate III
Columbia University Medical Center
03.2021 - Current
Executive Assistant
New York University Hospital
03.2019 - 03.2021
High School Diploma -
Saint Michael Academy