Thabiso Mabhena
Edina,United States
Summary
Seasoned food and beverage professional with over 9 years of experience in fine dining, casual eateries, and premium hotel establishments. Expert in diverse cuisines, wine pairings, and mixology, with a proven track record of elevating guest experiences. Demonstrates strong leadership, meticulous attention to detail, and a commitment to operational excellence. Dedicated to continuous improvement and delivering superior service.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Lela Restaurant, Sheraton Bloomington
Edina, United States
10.2022 - Current
- Managed operations for the restaurant, plus a Starbucks and an executive lounge
- Supervised over 30 staff, including interviewing and hiring all new staff
- Maintained a strong professional development program, creating individualized development plans with each employee
- Manages groups and private dining, including corporate groups and small weddings.
Assistant Outlet Manager
Kempinski Hotel, Qatar
Qatar
12.2020 - 10.2022
- Overseeing staff activities, training, scheduling, and evaluating employees.
- Addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Assisting in achieving sales targets and managing revenue.
- Monitoring stock levels, ordering supplies, and conducting inventory checks.
- Assisting with budget preparation, financial reporting, and handling transactions.
Club Supervisor
Oxygene Club Doha, Qatar
04.2018 - 12.2020
- Ensuring cleanliness, maintenance, and compliance with safety standards.
- Implementing merchandising strategies and coordinating promotional activities.
- Preparing reports on sales, inventory, and staff performance.
- Supervise staff and train staff frequently.
Stores Controller
Mariott Marquis City Center Doha, Qatar
12.2015 - 04.2018
- Managed all 11 food and beverage outlets within the hotel, including an authentic Italian restaurant, a Brazilian steakhouse, and a sports bar.
Restaurant Captain
Round House Restaurant, Cape Town, South Africa
05.2015 - 12.2015
- Long standing fine dining restaurant featuring contemporary French cuisine and fine wines.
Education
Bachelor of Arts, Fine and Studio Arts -
University of Zimbabwe
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Employee Retention
- Supervisory skills
- Performance Improvement
- Wine Knowledge
- Customer Service
- Safe Food Handling
- Inventory Management
- Staff Supervision
- Training and Onboarding
- Quality Control
Accomplishments
Fact Dining Awards - People’s Favorite Night Club 2019 Oxygene Club Doha
Timeline
Restaurant Manager
Lela Restaurant, Sheraton Bloomington
10.2022 - Current
Assistant Outlet Manager
Kempinski Hotel, Qatar
12.2020 - 10.2022
Club Supervisor
Oxygene Club Doha, Qatar
04.2018 - 12.2020
Stores Controller
Mariott Marquis City Center Doha, Qatar
12.2015 - 04.2018
Restaurant Captain
Round House Restaurant, Cape Town, South Africa
05.2015 - 12.2015
Bachelor of Arts, Fine and Studio Arts -
University of Zimbabwe