Thaddeus Brown
Del City,Oklahoma
Summary
Results-driven technician with a proven track record in customer service and equipment installation/maintenance. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Sales and Service Technician
A Plus Door and Gate Services
Oklahoma City, Oklahoma
06.2020 - Current
- Installed and repaired equipment to meet diverse client requirements.
- Provided technical support through phone consultations and on-site visits.
- Conducted routine maintenance checks to ensure peak equipment performance.
- Diagnosed issues using effective troubleshooting techniques and tools.
- Educated clients on product features and proper usage practices.
- Maintained precise records of service requests and completed work orders.
- Trained new technicians on safe equipment handling and operational procedures.
Server
Rivercity Cafe
New Braunfels, Texas
08.2019 - 01.2020
- Took and processed customer orders accurately and efficiently.
- Handled cash transactions and processed payments using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction during dining experience.
Installation Technician
J.C Installations
New Braunfels, Texas
02.2018 - 07.2019
- Installed HVAC, plumbing, and electrical systems to meet specifications and requirements.
- Executed installation of new equipment per manufacturer guidelines and client specifications.
- Performed maintenance on failed equipment across multiple sites, ensuring optimal functionality.
Technician Apprentice
NBT Installations
New Braunfels, Texas
06.2015 - 01.2018
- Followed detailed blueprints to accurately set up installations on-site.
- Collaborated with team members to troubleshoot system issues during installations.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Lifeguard
Schlitterbahn
New Braunfels, Texas
05.2011 - 08.2011
- Responded to emergencies with appropriate first aid and rescue techniques.
- Enforced safety rules to maintain a secure environment for patrons.
- Monitored pool areas for safety and compliance with regulations.
Education
Some College (No Degree) - Business Management
Texas A&M University
College Station, TXSome College (No Degree) - Engineering
University of Wisconsin, Madison
Madison, WISkills
- Customer relationship management
- Equipment maintenance
- Troubleshooting techniques
- Installation procedures
- Safety protocols
- Technical support
- Planning and coordination
- Pipeline management
- Presentation skills
- Team building
- Adaptability
- Reliability
Timeline
Sales and Service Technician
A Plus Door and Gate Services
06.2020 - Current
Server
Rivercity Cafe
08.2019 - 01.2020
Installation Technician
J.C Installations
02.2018 - 07.2019
Technician Apprentice
NBT Installations
06.2015 - 01.2018
Lifeguard
Schlitterbahn
05.2011 - 08.2011
Some College (No Degree) - Business Management
Texas A&M University
Some College (No Degree) - Engineering
University of Wisconsin, Madison
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