Thaddeus Johnson
Downers Grove,IL
Summary
Dynamic Dispatch Operations Coordinator with a proven track record at CourierNet, enhancing workflow efficiency and fostering collaboration. Skilled in logistics coordination and conflict mediation, I implemented process improvements that reduced operational delays and strengthened client relationships, ensuring exceptional service delivery and loyalty.
Overview
22
22
years of professional experience
Work History
Dispatch Operations Coordinatior
CourierNet
Marietta, GA
08.2011 - 02.2025
- Coordinated daily operations to optimize efficiency and ensure timely deliveries.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Developed and maintained standard operating procedures to uphold quality standards.
- Managed vendor relationships, ensuring compliance with service agreements and performance metrics.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Logistics Associate
TAMKO
Atlanta, GA
01.2003 - 08.2011
- Coordinated logistics operations to ensure timely delivery of materials across multiple locations.
- Managed inventory levels using advanced tracking systems, optimizing stock availability and reducing shortages.
- Implemented process improvements that enhanced efficiency in shipping and receiving operations.
- Collaborated with cross-functional teams to streamline supply chain processes and improve service delivery.
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
Education
Associate of Arts - Business Administration
Atlanta Metropolitan State College
Atlanta, GASkills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Logistics coordination
- Conflict mediation
- Forecasting
- Customer relations
- Customer relationship management
Timeline
Dispatch Operations Coordinatior
CourierNet
08.2011 - 02.2025
Logistics Associate
TAMKO
01.2003 - 08.2011
Associate of Arts - Business Administration
Atlanta Metropolitan State College