Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thai Archibald

Minneapolis,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Self-Employed
Minneapolis, MN
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Have been working at customer service for over 1 year, with 80% customer satisfaction.
  • Has volunteer to read book for elderly in elderly center.

Education

No Degree -

Century College
White Bear Lake, MN

Skills

  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Support
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Issue and Complaint Resolution

Languages

Vietnamese
Native or Bilingual

Timeline

Customer Service Associate

Self-Employed
06.2021 - Current

No Degree -

Century College

Similar Profiles

CREATE PROFILE
Thai Archibald