Thaiena Tarpley-Bennett
Philadelphia,PA
Summary
Results-oriented achiever with a track record of surpassing targets and achieving success in fast-paced environments. Possessing a unique blend of strategic thinking and hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to drive success, dedicated to continuously exceeding expectations and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
Penn Medicine - Infusion Services
Philadelphia, PA
08.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Administrative Assistant
Abington Hospital - Jefferson Health
Emergency Department
06.2019 - 05.2023
- Performing administrative and clerical duties, when necessary.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards
- Received and routed laboratory results to correct clinical staff members.
Education
Diploma -
Simon Gratz Mastery Charter
Philadelphia, PA06.2019
Skills
- Customer Service
- Insurance verification
- Epic
- Emergency Situations
- Strong Delegating Abilities
- Verbal and Written Communication
- Registration Procedures
- Microsoft Word
Timeline
Patient Service Associate
Penn Medicine - Infusion Services
08.2023 - Current
Administrative Assistant
Abington Hospital - Jefferson Health
06.2019 - 05.2023
Diploma -
Simon Gratz Mastery Charter